import difficulty

[WDEWDAD7]

OK, I hope that I can get some help, somewhere. I bought Hoster 3.06 in 2/05. I have a built to requirements or better computer. I have Windows xp Pro, 200 gb harddrive, just increased to 1 1/2 gb memory, Plextor Premium Drive 106. I have upgraded to Hoster 3.108, then 3.12. When I go to import, sometimes it works, some times it doesn't. The inconsistancy confuses and frustrates me. It will go into import, and then I get the hourglass. Hit ctrl, alt, del, and it says " not responding". Sometimes I can download 5 discs and hour, or, spend 2 hours trying to get it to open. I know I have posted this before, but, I would like to "talk" to someone...anyone, who knows what they are doing. I understand that the forums are necessary, but, sometimes , you need to "talk to a person, to fix the problem." I hope someone from MTU reads this, and understands, sometimes , you need to "talk with the person having the problem." If support is so secluded from the consumer, it doesn't give much confidence in their products...of which I love their products. I really need a one-on one solution; or, if it is possible, did I purchase a deffective software cd-rom.[quote=WDEWDAD7]Ok, I have emailed MTU, I have called MTU(got a QUOTE]