registration # - reinstalling again

[yenkoturbo]

Your response to my needing the codes necessary to reinstall my 4 programs does not help. I do not have a Store Account. My programs are loaded back in with the disc, Karaoke Suite 4, that I purchased a along with a Plexwriter. When I attempt to reload with the disc, it is looking for a registration code, which I beleive must change everytime you reload computer.

[MTUSUPPORT]

EVERY CUSTOMER now has a Store account. Go to the above link and do as stated, this is the only way that you can get them.

[yenkoturbo]

I did not see a link above your last response, but I did go to the My Account page. I could not log in. It says I do not have a store account. I could create one, but I figured it would not help me as I have explained before I did not get my programs originally through a download. It is a CD disc that I purchased from your company several years ago and I previously just needed to put the correct (new) codes in. I understand you need security, but you make it so difficult for those who have paid for your software programs to continue to use them. I am at a loss what to do. Please try to help me this time.

[yenkoturbo]

When I purchased your programs, my email address was different-(yenkoturbo@aol.com). If that is the email address I am listed with in My Account if I try to ask for a new password in My Account the new password will go to the wrong email address.

[MTUSUPPORT]

Give me the New Email address, and I will fix this so that you can get into your Account.

Here is a FAQ on this: http://www.mtu.com/support/faq/faq-website.htm

[yenkoturbo]

My old email address was yenkoturbo@aol.com.
My new and existing email address is yenkoturbo@msn.com

[jacks763]

When I try to open Hoster, I get a message telling me that my serial number does not match my registration information and to reinstall Hoster and try again.
I reinstall and try again and I get the same message. Can anyone tell me what's going on? Thanks, Jack