Freeze ups (Windows ME)

[admin]

Winston, you clearly are a capable user and that is a welcome relief!

We have many users running Microstudio on Windows ME. Thus, we won't rule out a software bug yet, but from our 16 years experience helping users on the PC platform, we will first assume that the problem is an integration one... a unique condition in your computer. Thus, we now have to diagnose and find what that might be.

There are things that can be done to the operating system that are not corrected by shutting down other programs. One bit of info that sometimes gives us a clue is:

1. Who installed ME on your computer? Was it an individual, Dell, Gateway, Compaq, IBM, etc.?

2. What audio card do you have installed, or is it built on the motherboard?

3. What processor and speed is it (Intel Pentinum, P2, P3, P4, Celeron, Zeon; or AMD KL6, K7, Duron, Athelon, etc.)?

4. How much main RAM is installed?

Actually, most of this will be answered if you follow the instructions in this thread and run the DXDIAG diagnostics tool. Email it to support@mtu.com.

We will be flying out Tuesday at 7AM and returning Friday at 11PM for the Mobile Beat/Karaoke Singer show. Thus, we don't have much time to try to help you this week. Please don't get frustrated with us when we disappear for these days.