help! unrecgnized database format...error!

[danamay]

i tried doing that and it says that i tried 99 times or something and won't work either! Can you send me a new personal download link?

[George]

If you have no known download accellerator programs installed on the pc, then I'd advise contacting Charter and see if they have one on their system, and if so, how to turn it off.

If not, then ask the people you bought the computer from if it came with a download accellerator installed.

If this does involve a download accellerator, which that message you're getting when you click your download link seems to indicate, purchasing the upgrade, or resetting your current download link wouldn't solve the problem.

George

[danamay]

ok this might be why i bought 2.219 and bought an upgrade for 3.000 and then upgraded to 3.006 so should i buy the upgrade for the 2.219? will it work that way? $19.95? Now I will have to wait untill tomarrow to recieve the upgrade right?

[admin]

Your record shows you have tried 15 times to install Hoster.

George is right. You have a download accelerator enabled. These programs try to do parallel downloads from multiple points in a file being downloaded.

You have two options:

1. Get your internet provider support to help you disable your download accelerator.

2. Order the $12 CDROM at MTU's store (includes mailing costs) and we will put Hoster 3.108 on it and mail it to you.

I'm sorry you are having these problems. Please try to get your accelerator disabled, or at least find out what it is called and learn how to turn it on and off. It can't be running when you try to download our software.

[danamay]

ok thanks for all your help....i will see what i can do. I just ordered the upgrade so i will go from there thank you again

[danamay]

hi,
sorry so late just got back from karaoke. Also sorry if im making you guys mad i just have lots of questions but I ordered the new update but they didn't send it to me. Its ok though cuzz i have all my cdgs set up to use for the shows all weekend. So did i get charged for it? Well i talked to the guy who set my computer up and he said that there is no accelerator i just think i tried so many times to download because it was not working. So im sure i tried to download 15 times..... but i am still going to call chater and ask like you said...! Another q. so if i ordered the new upgrade will i get it before mon. or not cuzz i know you guys are only there to answer a certian time of day and i can't remember??? But i want to let you guys know im being patient and i want to thank you guys for dealing with me. You guys are great...thanks again!!!
-Dana

[admin]

Dana, you entered the wrong email with your order.

I just found the download email and forwarded it to your correct email address. 'tis what we call "pilot error".