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  #1  
Old May 19th, 2005, 03:04 PM
danamay danamay is offline
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Join Date: Apr 2005
Location: mi
Posts: 43
hoster won't upgrade?
hi,

when i go to upgrade i click on the free sign but nothing happens. Do i have to do something in order to make it work?
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  #2  
Old May 19th, 2005, 04:06 PM
George George is offline
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Join Date: Jun 2001
Posts: 5,299
Use your original download link. It should deliver the free upgrade if you are eligible for it.

If not then you may need to purchase the upgrade from the store, then use your original download link after the transaction has cleared.

George
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  #3  
Old May 19th, 2005, 04:09 PM
danamay danamay is offline
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Join Date: Apr 2005
Location: mi
Posts: 43
i tried doing that and it says that i tried 99 times or something and won't work either! Can you send me a new personal download link?
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  #4  
Old May 19th, 2005, 05:29 PM
George George is offline
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Join Date: Jun 2001
Posts: 5,299
If you have no known download accellerator programs installed on the pc, then I'd advise contacting Charter and see if they have one on their system, and if so, how to turn it off.

If not, then ask the people you bought the computer from if it came with a download accellerator installed.

If this does involve a download accellerator, which that message you're getting when you click your download link seems to indicate, purchasing the upgrade, or resetting your current download link wouldn't solve the problem.

George
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  #5  
Old May 19th, 2005, 06:58 PM
danamay danamay is offline
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Join Date: Apr 2005
Location: mi
Posts: 43
ok this might be why i bought 2.219 and bought an upgrade for 3.000 and then upgraded to 3.006 so should i buy the upgrade for the 2.219? will it work that way? $19.95? Now I will have to wait untill tomarrow to recieve the upgrade right?
Last edited by danamay; May 19th, 2005 at 07:17 PM.
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  #6  
Old May 19th, 2005, 07:39 PM
admin admin is offline
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Join Date: Oct 2000
Location: Raleigh, NC, USA
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Your record shows you have tried 15 times to install Hoster.

George is right. You have a download accelerator enabled. These programs try to do parallel downloads from multiple points in a file being downloaded.

You have two options:

1. Get your internet provider support to help you disable your download accelerator.

2. Order the $12 CDROM at MTU's store (includes mailing costs) and we will put Hoster 3.108 on it and mail it to you.

I'm sorry you are having these problems. Please try to get your accelerator disabled, or at least find out what it is called and learn how to turn it on and off. It can't be running when you try to download our software.
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  #7  
Old May 19th, 2005, 08:54 PM
danamay danamay is offline
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ok thanks for all your help....i will see what i can do. I just ordered the upgrade so i will go from there thank you again
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