Errors opening product, can't open it.

[admin]

Michelle, something is abnormal here. We're not sure what to try next. We sincerely appreciate your working with us to diagnose the problem. We appreciate Mike trying to help too!

Here's my offer:

We "expect" to release Microstudio 3.0 by the end of April that will not require the ASPI. I quote "expect" as this is a major upgrade and we might miss this date, or it might be earlier. We should start beta testing V3.0 next week. Because its a major upgrade, we prefer 4 weeks testing before we release to the public. We have tens of thousands of users who would love to see this new version. It should do all the Microstudio functions with CDG disc formats with almost any drive, including your Plextor.

If you want to wait for it, we will give you a free upgrade to see if it solves your problem.

I offer you the right to a refund now, or within 10 days after you receive V3.0 if it still doesn't work for you.

Post here what you want to do... refund now or wait and see if 3.0 will work, and still have the right to a refund if it doesn't work on your Dell.

[absolutad]

Well As i REALLY would like this software to work I am willing to wait, or even beta test it for you. If we can get it working before that by finding some driver for my motherboard then great...

thank you for your offer. I'll wait to see if the new version works.

Michelle

[absolutad]

i was wondering if you guys had the new Microstudio 3.0 out yet for me to test with my system.

[MTUSUPPORT]

Nope.

Beta Testing won't start until later in June, at the earliest.

What are the errors that you are getting? The only thing that can cause the any errors on startup of the program is with the wnaspint.dll file. You can search your system for this, and delete it from the c:\Windows\System32 directory.

Then Install the Adaptec Drivers and see if they work, from the http://www.mtu.com/kb/index.php?page...2&id=23&c=root Faq. If they still don't work, then try changing to a different or creating a new user on your computer and then see if it will work.

[absolutad]

I've been through all the dll registering and stuff before nothing worked. My drive is not recognized at all. I was told I would have to wait for this next version in order for it to work.

[MTUSUPPORT]

Try a different Username on your system. I had a client who had this same problem, and something is corrupted in her registry, which caused this same problem. She changed to a new Username under XP and it then showed the drives and worked fine.

Give this a try and see what happens.

[absolutad]

Any chance the new version is available for me to try? the software still doesn't recognize my drive, new user or old user..