Errors opening product, can't open it.

[mikedomi]

not sure then maybe bryan can help you on monday
good luck

[MTUSUPPORT]

This is the ASPI driver, that is causing this. Some computers just don't like the driver. Search your computer for that driver and then delete it, then install the Adaptec Drivers from http://www.mtu.com/kb/index.php?page=index_v2&id=23&c=1

If this still doesn't work, then update your computers Motherboad drivers.

[absolutad]

Okay so now the drivers work and i can finally get the program opened.. but it's not recoginzing my CDRW. It's a plextor PX-W4824TU and it defeinitely does read and write CD-G as i've copied almost all my karaoke disks successfully on it. I mainly bought the program because I was told it could take one track from this disk and one track from another and put them together.


Please advise on what i need to do to get the drive to be seen. i've read all the instructions and nothing is working.

Michelle

[MTUSUPPORT]

You are correct Michelle, it will work for CD+G.

It seems that the Adaptec drivers no long support USB devices, so if you have an external drive, then you must use our driver, which your computer doesn't like, it seems like.

So you might need to have the drivers updated for your motherboard and try our driver again, this is the only way to fix it. You need to fix the issue that is keeping it from working on your computer, or install it to a different system.

[absolutad]

Okay.. i have flashed my bios.. rebooted didn't do anything. deleted old dll and installed yours, then the program didn't open again. Deleted that and insatlled the nero ones in step 3. .. still don't see the drive.

I would like a refund as your software does not seem to work on new dell computers

[MTUSUPPORT]

absolutad,
I am sorry we have a Demo version for you to download and test before you purchase to make SURE it will work on your computer.

The Refund policy is located at: http://www.mtu.com/support/info.htm

The bios will not make the difference on this problem. The problem is with the Drivers for your Motherboard, that is in your Dell computer. What you need to do is go to Dell, get the very latest drivers for the Motherboard or Chispet drivers. This is the onlky way to fix this problem.

[absolutad]

I went to the dell website and found nothing about drivers for the motherboard, only the bios upgrade. Your demo is not a full functioning demo. it says that it doesn't copy disks and other features that you can only test if you purcahse. so there is no real way to test it until it's purcahsed.