712a cannot burn CD+G

[silverfox1949]

Hi Bryan
I have called Plextor and they have told me that the Plextor 712a is an internal burner and that MTU has had a casing put on it and made it an external burner. They are working with me to see if we can get it to burn anything at all.
They have told me to uninstall all burning software including cdrwin and microstudio easycd creator6 from my PC and all aspi drivers and I have.

This is what I am to do in this order
1. I am told to download the adaptec aspi drivers and install first
2. Then reinstall the plextools and update that and I have
3. Then am to try and burn a cd using plextool and I did.
The results are write error at 99:58:00
unexpected eror code 000000.
I have to shut off plexor burner to eject disc
I am on the phone on hold waiting to see what they would like me to try next.
My usb2 drivers are also up to date

[silverfox1949]

[quote=silverfox1949]Hi Bryan
I have called Plextor and they have told me that the Plextor 712a is an internal burner and that MTU has had a casing put on it and made it an external burner. They are working with me to see if we can get it to burn anything at all.
They have told me to uninstall all burning software including cdrwin and microstudio easycd creator6 from my PC and all aspi drivers and I have.

This is what I am to do in this order
1. I am told to download the adaptec aspi drivers and install first
2. Then reinstall the plextools and update that and I have
3. Then am to try and burn a cd using plextool and I did.
The results are write error at 99:58:00
unexpected eror code 000000.
I have to shut off plexor burner to eject disc
I am on the phone on hold waiting to see what they would like me to try next.
My usb2 drivers are also up to date.
Friday January 7
I have done all of the above and finally I have burned an audio cd and also erased a CD/RW with the plextor 712a external drive.
so that tells me that the drive works.
then I got disconnected from Plextor.
Today I installed Microstudio again and tried burning a CD+G using microstudio aspi and got aspi error "write command failed on device 2:0:0 Unexpected Aspi error (04 00h 00h) so I am back to square 1.
I also tried using the default aspi same error.
I installed cdrwin again and same aspi error . I am not having any luck here at all getting a CD+G copied.Any more help would be appreciated. I haven't called plextor back again because I did manage to burn an audio cd using the plextool professional v2.18

[MTUSUPPORT]

What does this case look like? Is it a clear plastic, silver case that is rounded in the front or is a square case? On the bottom of the case does it state Plextor?

I thought you got this drive after we had quit shipping the drives this way, but I am not sure when they quit putting the drives in another external case.

Have you tried plugging this drive into a different USB Port to see if it will then work?

[silverfox1949]

Originally Posted by MTUSUPPORT

What does this case look like? Is it a clear plastic, silver case that is rounded in the front or is a square case? On the bottom of the case does it state Plextor?

I thought you got this drive after we had quit shipping the drives this way, but I am not sure when they quit putting the drives in another external case.

Have you tried plugging this drive into a different USB Port to see if it will then work?

Hi Byran,

Yes I have tried plugging it in to another usb port and still does not make a difference. The case is silver and on the top it says BYTECC. It looks a more square than round to me. The order Number should tell you what unit you sent me wouldn't it? The front is white with plextor and px-712a also RW DVD COMPACT DISC REWRITABLE.
My Husband ordered this drive from MTU for me as a Christmas Gift on Nov13/04 Order No. 18788 and I purchased Microstudio Order no:18998 on Nov 24/04.

[silverfox1949]

Last note from Plextor company
A Dear sir,

The USB housing is not a Plextor housing so we cannot gurantee anything. The unit PX712A can burn CDG disc if correct software is used who support these functions.

We advice you to inform with the company who sold you this.

Best regards
Koen De Backer
Support Engineer

additional informaton I have downloaded an upgrade bios for my computer and will be back for more help after this is installed. Also restoring PC to original state so I can start from scatch again. I will be back
Carol Doiron