Help, Help! Demo won't run, drives aren't seen

[cachuela]

I found WNASPINT.DLL in my \windows\System32 folder. Then, I tried removing the wnaspint.dll (actually renamed it to wnaspint.dll.sav2). Then I started the Microstudio demo, clicked on "Detect Drives" and it STILL CAN NOT FIND my DVD writable drive!!! IS THERE A NUMBER WE CAN CALL FOR SUPPORT???

[MTUSUPPORT]

919-870-0344

I do all of the support, and am out of the office sick.

Does it show you any drives?

[cachuela]

Yes, it shows my DVD read-only drive and my CDRW drive. Only those 2 drives are being detected. It can not detect the DVD write drive.

[MTUSUPPORT]

Does it not show this drive at all or does it state NO for Karaoke on this drive?

If it doesn't show the drive at all then, there is a problem with the computer, not the Microstudio or the ASPI drivers. You may try updating your Motherboard drivers if it is an Internal DVD drive, if it is a USB drive then Update your USB drivers from your motherboard manufacturers website.

[cachuela]

It does not display the plextor PX712A (usb) drive at all. It is not listed.

The older CD-RW and DVD drives are displayed as not supporting the Karaoke format. My computer is current. There are no driver updates for the motherboard nor the usb. The new DVD drive works with Roxio apps and Windows Explorer. It runs DVD movies, and copies CD's. Only your demo software appears to have problems.