Help With An Error

[DAMON SCOTT]

attention geezer: monday morning, turn on the microeditor, problem gone, obviously i'm thrilled, but now i'm concerned as to when it may crop up again, thanks for your help, maybe m.t.u. will have some insight as to what caused it and how to prevent it from happening again ...

[LauraShaw1]

I am getting the same error message as Damon - MTUMSND.SYS driver not loaded or is not functioning properly - please make sure the MTUMSND.SYS device has been started.

I just completed building a new system to MTU's specs (using one of the two mobos Bryan said they use in the audio workstations) with a 2.6gig P4 processor. The mobo and processor were burned and tested before they were shipped to me. The only thing I didn't use was Windows XP Pro, opting instead for the Home version, which I don't think should make a difference.

I can't get the 5.50 software to load. I get that same error message.

It did work once on the bench after it was first assembled, and even that was after spending 5 hours trying to load the software. Then the Krystal card was removed so I could transport the new system home. Once it was reinstalled, I couldn't get the software to load (again) from the disk.

I read in one of the posts to make sure the video was on 16 bit, which it is. Otherwise the computer doesn't seem to see the card at all. The computer does say that there's a driver called MTUMSND.VXP or something like that installed. The on-board audio stuff has been disabled.

I've been trying for days trying to get the software to load but to no avail. HELP! I have a HUGE project due on Monday night, and I'm completely dead in the water. Am I doing something wrong?

Thanks,
Laura

[MTUSUPPORT]

The only thing that I know that can cause this is if the DSP board has gotten some dirty contacts or a bad connection in the PCI slot. What you might want to do is pull the Krystal card out of the computer and clean the contacts wtih a Q-tip and some rubbing alcohol.

You may also try pulling the turning the computer off, when this happens. Once the system is powered down, pull the power cord out of the back of the computer for at least 1 minute, or it will not work. Then once you have done this, reboot the system and see if it then works.

Sometimes, the motherboards don't get the correct Power at the time of bootup, so the DSP board doesn't get the correct voltage to reset the Krystal board on startup. This is why discharging the power supply and then plugging it back in can sometimes fix this problem.

[MTUSUPPORT]

Laura,
Click Ok for this error message that you are speaking of. Once you do this, it will finish the Installtion. Then you MUST Reboot the computer, then you will have 5.5 installed.

[LauraShaw1]

Ok, the software is loaded in. It says it's 5.4, but I'm pretty sure that's a typo.

I keep getting the error message about MTUMSND.SYS when I click on the desktop icon to run the program. I tried pulling the plug, waiting a while then rebooting, but that didn't work. Will try cleaning the connectors tonight and see how that goes.

Thanks, Bryan.
Laura

[MTUSUPPORT]

Laura,
Clean the connectors for sure. You are correct about the Typo in the installation, about 5.4. If you click on Help, about Microeditor when it does open, it should say 5.500.

If cleaning the connectors still doesn't work, you might want to move the board to a different PCI Slot, you might have a flakey one. Try that and let me know what happens.

[LauraShaw1]

Bryan,

It's working now. What did the trick was swapping out the Krystal card for an extra one that I had. Looks like the one I was trying to use might have been bad. Is there any way to send this one to you for testing to make sure before I toss it?

I did clean the connectors on the original card and move it to another slot. Upon rebooting, the computer did see that there was new hardware installed, but it couldn't seem to find the driver to activate it. The Microeditor project screen did pop up and I thought I might've been in business, but then I got another error message that unfortunately I didn't jot down. I think it said something about not being able to locate a .dll file.

Now for a new question. I can't get Microtools 2.0 to work. It tells me that it appears that I don't have Microeditor version 2.6 or higher installed, and to please do so.

This isn't a new message. Something happened with Microtools with my last version (5.2c). It just stopped working and I started getting that message. Both programs (Microeditor and Microtools) were installed in the C drive, just as the installation led me through it. I've not changed any of the file or folder names. Any ideas?

Thanks again,
Laura