upgrading Hoster

[Roy Dennis]

You are unlikely to be able to get a personnel response outside of these hours.

A business day is any Monday through Friday that is not a holiday recognized by MTU. MTU Business hours are Monday-Friday 9am-5:30 PM EST. If you place an order on Monday, it would usually ship that day or the following day (Tuesday in this case). If you placed an order on a Friday afternoon, it will usually ship the following Monday. This delay is because Saturday and Sunday are not business days that MTU processes orders.

You can Call/Text us at 919-870-0344 during business hours 9-5 Pm EST. You can contact us at www.mtu.com by clicking on the Live Chat (fastest way to get help) or you can contact us through the Ticket System located here.
http://mtuhelp.freshdesk.com/support/tickets/new

However does your friend not remember his old email address ?

They could access their account using the old email address then change that info from within the account page where its says “change my account information”