Importing new songs ERROR

[Roy Dennis]

Originally Posted by Shingi

Dont know exactly how to enter my own problem separately so I am using this avenue. Sent couple of messages to MTU earlier but so far no reply.
My problem:
Am an elderly gentleman very into Karaoke and purchased Hoster in Sep 2016. Had some songs that I initially uploaded from a portable hard drive. Built up my inventory and moved it to the video file on my PC. I screwed up by deleting the existing data base (from Karaoke data file) and downloaded another set of software from MTU. Of course, now I know that whenever I add songs to my songbook, it gets updated at MTU and whenever I downloaded a new software, it comes with the data initially loaded by me.
Did talk with an MTU CS but could not fully understand the technical requirements that I need to follow.
My question (and hope): Can my purchased software be cleared of any prior data and be downloaded just like the first time? At least I was able to do the initial load before. I just want to do this one last time for my own collection.

Thank you for any help

First create a Backup, do this using the Hoster Help Menu Backup/Restore feature and follow the instructions there.

Once you have the backup file saved try this:
Make sure Hoster is not running while doing this.
You need to delete the Hoster Folder, providing you did not alter the default folder for this it will be in

C:\\ProgramData\\mtu.com

This is normally a hidden folder but if you Type the above address ( with single backslashes not two as shown) into your file explorer it should open, once in that Folder you should see Hoster folder, Delete it.

Now uninstall Hoster (be sure to be online while doing this)

Now re Install but when you see the tick box for for (Tick this if you are reinstalling but want to clear all saved settings) Tick it then continue installing.

When you restart Hoster after that it should be as if you were installing for the first time.

You could then use the Add Folder or Add Folder/Subfolders button from the build database dialog to locate your previous song files from the location they are now, this would rebuild the database as you add the file paths.

If it all goes wrong use your previous backup and restore.