Search Online Database not working

[Roy Dennis]

my own ip address changes from week to week and I have never experienced any problems connecting to the online database. I don't think the demo would have anything to do with it but you can uninstall it if you want.

Bryan is the MTU expert so I would definitely look into what he suggested, When you view the manual it is just another web page, it is not accessing anything in your computer but when you access the on line database it actually has to read back on your drive so needs access in and out so your firewall might be blocking it reading your drive. It might even be in your virus software blocking it.
You basically have to tell it to trust it, I can't actually tell you exactly how to do that as all virus programs are different.

[smoky]

Thanks Roy.

As usual, you have given me some good ideas to look at.

First I will uninstall the Hoster demo.

Next I will make sure when I am working on cd input to lower the windows security.

Then I will examine Norton 360 to see if it is objecting. In the past Norton 360 has always warned me if it is troubled by anything.

I will do these and check after each one so that if the problem clears I will know exactly what was causing the problem.

Then I will report back here.

Incidentally this forum is one of the best support sites I have ever used. Often it is days before I hear back from other sites. Sometimes even weeks, or never. Thank you.

Smoky

[smoky]

I discovered Holster demo already uninstalled.

I set as many windows security settings as I could find at lowest possible.

I turned off Norton360 firewall though I am certain Norton would pop up an alert if something tried to get through. I do not believe Norton360 was blocking the online database server.

I tried numerous other things and I just cannot get any signs of the search button working. The popup window telling me it found nothing in the database is so fast that I cannot believe it is working. It pops up instantaneously.

In fact I also cannot believe after importing more than 100 karaoke discs that the database could not find a single item for me.

If I uninstall and then reinstall hoster, will I lose any of my already imported CDG info? That is the only thing I can think to do at this point.

I am hoping one of you experts will think of something simple I am not doing to get that button active. As I said the local database button works fine.

But wow, what a time saver that online database button would be for me. I was dumb for not asking for help on this earlier, but I just assumed it was no longer in service. I also would like to know if Holster is still using freedb? I see in some older posts they used to call it the freedb button. Maybe if I knew more about where it was going to get the info I might think of more troubleshooting ideas.

Smoky

[smoky]

Oh yeah, I also went directly to freedb.org and had no problem doing that. (see above)

Smoky

[Roy Dennis]

Un installing will not lose your data, but to be on the safe side use the backup/restore feature available from the help menu.
I don't think this is your problem.
You stated you got the same thing with Microstudio so it is not just Hoster which leads me to believe it is some setting on your computer that is causing this.
Which Leads me to ask, did you do all the recommended changes as shown Here: http://www.mtu.com/upgrades/hoster/windows8-changes.htm

Have you completed all the windows updates including all the optional updates. Item 7 in that list may have some bearing on it regarding allow active content to run on CDs.

[smoky]

Roy:

I have done all the items except #4 Alarms, and #6 Monitor setup.

My wife and I no longer host karaoke but are very active as professional singers and do not currently use hoster where items 4 and 6 are a problem. We do have Internet Explorer set to run active CD and active content in files.

We also meet all the specs listed at the end of the manual steps.

Smoky

[Roy Dennis]

it might be best to put in a support ticket, as I'm out of ideas.
http://www.mtu.com/support/customer-...htm#HelpTicket

I knocked up a short 2 min video showing 3 different functions that use the online database, one for importing your cd another instance is when adding a singers own disc and a view of Microstudio accessing it.
Here's the link: http://screencast-o-matic.com/watch/c2lO0qeuCJ

Just to show you it does work