503.09 Appears To Wipe Info From Playlist

[MimiLee]

Believe me, I do understand this. In fact, Under Vista I did rerun the database on just a small folder, created a playlist and had the same issue.

Upgraded to Windows 7 uninstalled Hoster (it was removed while online) and when I tried to reinstall got the already installed on 2 computers.

That's why I need a reset.

[Roy Dennis]

Sorry can't help with the reset, I'm only a user like yourself.
Did you get the Auto responce back ?

I should keep checking your account and trying it.

[MimiLee]

No haven't gotten any response-running close on time..don't even know if reset will work..Have show tomorrow afternoon.

Thanks..I will keep checking the support ticket..last time I looked it shoed not view and one showed waiting response. Thought I'd get an email or call back but haven't.

Understand they're busy but time, it is passing by quickly....

[Roy Dennis]

When I asked did you get an auto responce back, I mean did you get a ticket # showing that they received your ticket, you should receive this almost right away, If not check your spam email or make sure you entered your correct email address.

[MimiLee]

I did & have checked spam...even went to my email server to check that spam (I use Outlook so some spam stays on thewebmail) no emails from MTU but I downloaded the tickets from the suppport website. That's how I've been checking the status.

[Roy Dennis]

While your waiting for your reset. Which version of Hoster were you running before this problem started ?

[MimiLee]

502.09

Also, I must make a correction. I did a search on my Webmail and had no emails from MTU. I just went back and ran through the spam line by line and did find 2 responses (I have seen the responses by looking at the tickets) So they did send an auto response.

Why all of a sudden they went to the spam is beyond me. Yahoo search apparently does not searech spam.

My apologies for that inaccuracy.