New CD Burner Down

[Mustangt93]

Thanks. I will give that a try. Being that I've already been charged for two phone tech sessions that I never got. Thanks again!

Lance

[George]

I can't help but wonder why we are so certain it was the fault of the burner.

Has the pc been checked to see if the circulating fan was blocked, or not working at all, thus causing excessive heat to cause the cd to melt down and ruin the burner, or the burner to get excessively hot? Not at all beyond the realm of possibility.

I had a fan go out, and because of the inherant noise the drives and burners make, you don't know it until it takes it's toll. Been there.

Not saying it wasn't the fault of the burner, but kinda hate to see MTU caught in the middle of something that may not have had anything to do with the product they marketed, and in which case there would be no warranty to argue over.

[Mustangt93]

Well, it's an external burner. So, whatever happened was a direct result of the burner itself. It sits there all alone. In any event I don't intend to blame MTU for it. They only cover for the 30 days. That's their policy. I get that. Im just upset because I've having difficulty getting in touch with the manufacturer and credit cards are getting charged for services that I didn't get. That's my beef right now. I'm a pretty fair guy. Treat me right and I'll go to bat for you. But, I get just as frustrated when I'm getting the run around and people should own up to what's theirs. Again, I'm referring to the manufacturer. Not MTU. Although, it would be nice to be able to actually speak to someone to find out if MTU has had any problems with the manufacturer or something? They did quit selling the burner for some reason. Maybe there is a hx of this happening with the burners. It would just be nice to speak to someone and find out.

[George]

Gotcha

[ddouglass]

Originally Posted by George

Gotcha

George there was no need to report this thread. If you would have looked I have already been working on it and trying to help him and there is nothing Admin can do about this.

Mustang usually the reason MTU quits selling a particular drive is because they become unavailable, so they have to find another one that works with CDG. Their reason for the 30 day return limit is because that is what the manufacturers allow for MTU to be able to return the item to them. All of the manufacturers have this kind of return policy. So for the first 30 days you can deal with the seller and after that you must go to the manufacturer for warranty work.
As far as the $90 hold Lite-on has on your account, call your bank and dispute it. If they will let you then the hold will come off.

[George]

Dale, you misread what I sent. Y'all keep harping on the point that the manufacturer has to take care of this because of the warrranty.

I was merely pointing out to you that there is a history of cd's breaking up and if Liteon is aware of this, they may not consider it their responsibility, and you all could be setting up mustang 93 for a disappointment..

You're the one who chose to go public with this issue, not me. I was trying to quietly make you aware of the stance that Liteon could easily take, since there have been other cases where a cd has fragmented and took out the burner..

[ddouglass]

Originally Posted by George

Dale, you misread what I sent. Y'all keep harping on the point that the manufacturer has to take care of this because of the warrranty.

I was merely pointing out to you that there is a history of cd's breaking up and if Liteon is aware of this, they may not consider it their responsibility, and you all could be setting up mustang 93 for a disappointment..

You're the one who chose to go public with this issue, not me. I was trying to quietly make you aware of the stance that Liteon could easily take, since there have been other cases where a cd has fragmented and took out the burner..

Yes Lite-on may take that stance but he won't know until he can contact them.
If this was the point you were making then all you had to do was tell him here and not just send the information to me.