Hoster Upgrade 432.03

[DiggerWertz]

I have the same problem I filled out a support ticket early Monday afternoon. As of 10pm Wednesday night, they have not even viewed it.

[ddouglass]

Originally Posted by DiggerWertz

I have the same problem I filled out a support ticket early Monday afternoon. As of 10pm Wednesday night, they have not even viewed it.

They take the tickets in the order they get them. If there was a large number from the weekend then they may not have gotten to yours yet.

[domitch]

After waiting several days for support, I called the lady in sales and she corrected the problem while I was on the phone.

[DiggerWertz]

Dale,
I have been using MTU products since version 1.0 and have never had a problem with support untill lately. I even tried to call several times (long distance) and both sales and support go to the answering machine. Also, the chat service has seems to have disappeared. Very frustrating. I know this is not the forum for this but it seems nobody else is listening.

[admin]

Last weekend, our "new" MTU Office server (not mtu.com) hard drive crashed. We didn't loose data that was on the external drive, but we are having a very hard time re-establishing all our programs that we need daily.

MTUSUPPORT (Bryan) has been on this almost 100% all week. Some of the programs we use don't work with the new Win 7 Service Pack 1 that just came out. This was automatically downloaded to our new Windows 7 installation on the new "C" hard drive.

Lynne, our sales lady, is having an operation today at 10:30am to correct a problem that has slowed her down, requiring bed rest some each day. I've been up with her since 3AM.

Her computer went on the fritz so she has not been on Chat at the scheduled times most of this week. We hoped to get it fixed sooner, but Bryan has been focused on the Server.

The rest of us are working day and night on polishing the final features and squashing bugs in Hoster 5.00. After helping Lynne this morning, I'm doing a quick shot at the Forums, then back on the 5.00 Manual.

Please note... phones are our lowest support, and have been for years now. Phone calls and left messages are undocumented and interrupt our schedules and scare time. Lynne has been answering calls at least 4-6 hours a day this week, often taking support calls too.

Our Support Ticket system is our primary support. That allows us to keep the documented Tickets open until we can get to them, and nothing gets lost. We try to make this clear on our web site.

Diggerwertz, I apologize to you and everyone who is experiencing poor service from MTU. It is rare that both our support and sales are out of whack at the same time.

We hope to return to normal by mid to late next week, depending on the server going back to full use.

[xxyzz]

I also get the message telling me the upgrade is available. After downloading it, it will not install. It does not even start to install like the previous users have mentioned. It does not do anything.

[ddouglass]

Originally Posted by xxyzz

I also get the message telling me the upgrade is available. After downloading it, it will not install. It does not even start to install like the previous users have mentioned. It does not do anything.

If the upgrade will not even start to install then you probably got a bad download. Try downloading it again from MTU and see if it will at least try to install.