Hoster Upgrade 432.03

[admin]

Originally Posted by Tela Harbold

last 5 digits of the reg code is 00abc and the computer name is Karaoke. As for 7 computer names there are only two being used at this time. I purchased Hoster twice but I am currently only using the reg code that ends in 00abc which is the one that I bought the upgrade for. I have not upgraded my other reg code because I have not been using it. I have had computers to crash in the past and purchased new ones which is why there are so many computer names. I don't even remember the names of the computers I used my other reg code on I no longer have them only the two I am using this reg code on.

Tela, I see no reason that you cannot do an UPGRADE with that RegCode on the CPU named "Karaoke". Version 432.11 is installed, but should allow upgrading. Please try to install again and post here what happens.

I'll have to let MTUSUPPORT handle this tomorrow morning. I'm sending him a link to this Thread. Can I assume you submitted a Ticket also? If not, please do so.

There could be a problem with our web script that registers Hoster. It will take a programmer to solve this problem, but we will solve it by noon tomorrow, or we will clear your RegRecord so you can install 432.03. We'll know what is wrong by then.

I am sorry this has happened to you, but as we are approaching releasing Hoster 5.00, we want to make sure EVERYTHING is working correctly.

[Tela Harbold]

Yes, I did submit a support ticket and did not expect to hear anything until at least Monday so thanks for the responses. I will wait to hear from support.

I did try to reinstall 432.03 with the same thing still happening so no luck there. Thanks for trying to help.

[domitch]

I just purchased the upgrade and I am having the same problem.

[Tela Harbold]

Originally Posted by domitch

I just purchased the upgrade and I am having the same problem.

Support sent me a message saying that it should now work. I re-downloaded and installed, everything is working great. Did you submit a ticket to support?

[DiggerWertz]

I have the same problem I filled out a support ticket early Monday afternoon. As of 10pm Wednesday night, they have not even viewed it.

[ddouglass]

Originally Posted by DiggerWertz

I have the same problem I filled out a support ticket early Monday afternoon. As of 10pm Wednesday night, they have not even viewed it.

They take the tickets in the order they get them. If there was a large number from the weekend then they may not have gotten to yours yet.

[domitch]

After waiting several days for support, I called the lady in sales and she corrected the problem while I was on the phone.