getting well and trying to host again

[crazycarl]

i appricate the suggestion, i ended up giveing MTU the money. It was either pay them now, or lose the Gig. I guess i dropped the soap (I mean Ball) i have been around Hoster a long time, I might just start lookin for a new program. There Is No Support. And if some people dont like what you say, they close your post.
Thanks Buddy

[ddouglass]

Originally Posted by crazycarl

i appricate the suggestion, i ended up giveing MTU the money. It was either pay them now, or lose the Gig. I guess i dropped the soap (I mean Ball) i have been around Hoster a long time, I might just start lookin for a new program. There Is No Support. And if some people dont like what you say, they close your post.
Thanks Buddy

I only closed your post because it was not a new feature item for Hoster.

How can you say there is no support when they did answer your first two tickets. MTU has not had phone support for several years and has depended on the email support ticket for longer than that.

[crazycarl]

Dale
In the past, you have been a great help to me and others. Everyone knows what an asset you ar to MTU. My problem is, that you are making policy, and not giving advice. Instead of tell me what I should or should not have done. maybe you could have called Mtu and had support look into the problem. Because the only responce you get from them is 2 or 3 words.
Now you tell me there is no Phone support for years, check there support page.

Please use our Customer Support Center and our Web Contact Form, select the Department you need to contact directly. You will receive an email acknowledgement your request is received, and another when we answer.



Fax: 1-919-870-7163

Voice: 1-919-870-0344 - Sales: 203 - Support: 204
DO NOT try to find other extensions to contact os or leave a voice mail. Other extensions are NOT monitored daily, and some not monitored weekly.

So now you say there is no phone support but yesterday you said

Have you considered that they may have been busy on another line? Did you leave a message so they can call you back.
Since this is not a new feature I am closing this thread.__________________

[ddouglass]

Carl, I did talk to MTU and they have said exactly what I told you. There was nothing more they could do for you unless you bought the upgrade. You have bought it and that should be the end of it.
MTU has telephone numbers listed, but they do not have someone sitting on the phone 24 hours a day. Last I knew they were taking messages on the phoneline and calling back when time allows. This was why they came up with the email support tickets including an emergency level ticket.
This discussion is now closed. You have your answer and you have upgraded.

[admin]

Carl, you submitted a Ticket to Support on January 17th, who forwarded it to Sales on the 18th, who answered it on the 19th. You asked about combining 2 Hoster orders into a quad and upgrading that. We don't allow that. However, you are only using 2 copies (so stated in your Ticket) so we recommended you only upgrade one order.

Your last upgrade was on 2008-07-21. We told you what to do, but you didn't want to buy the upgrade. We charged you $70 for 2 years 7 months of upgrades and new features.

Had you told us you didn't have your Hoster installation file, we would have told you to go to our download page at http://www.mtu.com/upgrades/hoster.htm and download it again. Contrary to the deleted "bad advice post", we DO provide back versions FOR FREE for versions we support. Had we known you wanted a discontinued version, again we would have said you need to buy the upgrade. Hoster 4.06 was installable from Jul 15, 2008 on.

We discontinue older versions that we no longer support, just like every other software vendor we use and know of. It is not possible to continue FREE HUMAN support of back versions. However, we do have many FAQs and Forum Threads for those who continue to run back versions.

You ordered the upgrade on 2011-02-18 at 19:07:00 and installed it at 19:12:19; 5 minutes 19 seconds later. That again is incredible support we provide you, at a cost of over a hundred thousand dollars to develop our download - upgrade your RegCode automatically - and allow you to install without MTU involvement. I'm sorry you don't realize that.

As stated in our January 18th reply, we are glad you are well enough to host shows again. I hope you have many more profitable years of using Hoster.