getting well and trying to host again

[Roy Dennis]

Did you get an auto responce ticket # for your last support ticket, if not are you giving your correct email address.

[crazycarl]

yes i got a response ticket. the first support ticket i sent was on Jan 17th. Mabye by xmas i will get hoster fixed. My problem is if I am not up and running in one week, i will lose this gig.
Sorry i dont mean to be so angry, i guess i am just nervious about going back to work, and at this time I can't

[crazycarl]

dale
in the past you have been a big help to me.You just closed my post in new feature request. Let me tell you some thing, I have been trying to get hoster installed on my computer for a month. The first support request was sent Jan 17th. Did i concider that they were busy, Hell yes that is why i have waited. My first 2 support tickets they wrote back and said every thing is fixed WELL IT IS NOT FIXED. I have paid for 2 Hoster Progams and I have none, my 3rd support ticket has not been answered. Calls to support are not answered there is not even a place to leave a message. why don't you try calling the number. I even sent a fax this am that has not been answered. i have been with MTU since 2003,
I am now about to loose a 1000 a month gig, If i can not show the bar owner by next tuesday my karaoke setup. it is over. I am to start the shows the 3rd. Am i to walk in tuesday and tell the owner I am waiting for MTU to fix my problem.

[ddouglass]

First off that was not a New Feature Request and certainly was not Hoster related, but a complaint. No matter how you look at this problem it is not MTU's responsibility. They have done what they can in resetting your account so that you could re-install the same version you previously had installed.
MTU does not keep versions as old as the one you were using, so without purchasing an upgrade there is nothing further thay can do for you. I'm sorry but that is all that can be done without an upgrade.

[crazycarl]

Another question dale, why did not support tell me this a month ago. their reply on Jan 19th was "ready to downdload" their reply on Feb 12 Ready to go.

[ddouglass]

If you didn't tell them what version you previously had or then they would not know that you were using an older version. All they would know to do would be to reset your registration code. They do not need to look in your account for any other information.

[crazycarl]

i appricate the suggestion, i ended up giveing MTU the money. It was either pay them now, or lose the Gig. I guess i dropped the soap (I mean Ball) i have been around Hoster a long time, I might just start lookin for a new program. There Is No Support. And if some people dont like what you say, they close your post.
Thanks Buddy

[ddouglass]

Originally Posted by crazycarl

i appricate the suggestion, i ended up giveing MTU the money. It was either pay them now, or lose the Gig. I guess i dropped the soap (I mean Ball) i have been around Hoster a long time, I might just start lookin for a new program. There Is No Support. And if some people dont like what you say, they close your post.
Thanks Buddy

I only closed your post because it was not a new feature item for Hoster.

How can you say there is no support when they did answer your first two tickets. MTU has not had phone support for several years and has depended on the email support ticket for longer than that.

[crazycarl]

Dale
In the past, you have been a great help to me and others. Everyone knows what an asset you ar to MTU. My problem is, that you are making policy, and not giving advice. Instead of tell me what I should or should not have done. maybe you could have called Mtu and had support look into the problem. Because the only responce you get from them is 2 or 3 words.
Now you tell me there is no Phone support for years, check there support page.

Please use our Customer Support Center and our Web Contact Form, select the Department you need to contact directly. You will receive an email acknowledgement your request is received, and another when we answer.



Fax: 1-919-870-7163

Voice: 1-919-870-0344 - Sales: 203 - Support: 204
DO NOT try to find other extensions to contact os or leave a voice mail. Other extensions are NOT monitored daily, and some not monitored weekly.

So now you say there is no phone support but yesterday you said

Have you considered that they may have been busy on another line? Did you leave a message so they can call you back.
Since this is not a new feature I am closing this thread.__________________

[ddouglass]

Carl, I did talk to MTU and they have said exactly what I told you. There was nothing more they could do for you unless you bought the upgrade. You have bought it and that should be the end of it.
MTU has telephone numbers listed, but they do not have someone sitting on the phone 24 hours a day. Last I knew they were taking messages on the phoneline and calling back when time allows. This was why they came up with the email support tickets including an emergency level ticket.
This discussion is now closed. You have your answer and you have upgraded.