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  #1  
Old June 27th, 2010, 06:10 PM
doransdome doransdome is offline
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Post Re: Hoster upgrade 3.21a to 4.22

Thanks Dale, but when I click on "Store" between Products and Support it takes me here.

Order a 12-month Upgrade If... your upgrade period has expired. To upgrade, log into your store Account. On the home page you will find a new section at the top with buttons and prices beside any products with expired upgrade periods. Click these to extend your 12-month upgrade for each product.

When I click Log In to my account I get this:
xxx Video Hoster Software V3.321A
Registration Code:

Registration Email:


There is no where to click UPGRADE. If I click Download I go to a page to submit a ticket explaining my problem....which I did yesterday but do not expect to receive acknowledgement until Monday or Tuesday. So I guess I will have to wait for a reponse from MTU. But thanks for trying to direct me.
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  #2  
Old June 27th, 2010, 06:20 PM
ddouglass ddouglass is offline
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Re: Hoster upgrade 3.21a to 4.22

Look to the right of that product and you will see a statement that says your upgrade expires and a date. Below that is a button to Add to Cart. That is what you want.
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  #3  
Old June 27th, 2010, 11:33 PM
admin admin is offline
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Re: Hoster upgrade 3.21a to 4.22

The "Add to Cart" button will appear at the top of your Account "Home" page IF you need to order the upgrade. If you try to install 4.22, and you do need to upgrade, you will be taken to a web page where you can upgrade, and the price will be there.

Let us know here if you try to upgrade and can't.
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  #4  
Old June 30th, 2010, 04:56 PM
doransdome doransdome is offline
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Re: Hoster upgrade 3.21a to 4.22

Per Admin on 6/27 "The "Add to Cart" button will appear at the top of your Account "Home" page IF you need to order the upgrade. If you try to install 4.22, and you do need to upgrade, you will be taken to a web page where you can upgrade, and the price will be there."

Have submited inquiry 6/27 and again today. No ticket number received. Still can't upgrade. Thanks.
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  #5  
Old June 30th, 2010, 05:29 PM
ddouglass ddouglass is offline
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Re: Hoster upgrade 3.21a to 4.22

If you are not getting a Ticket number then you have MTU blocked somewhere in your email, because this number is issued by an automatic email sent shortly after you submit. Look in your Spam folder and it is probably there. If not check with your email provider to see if they are blocking it.
Did you look to the far right of the screen in line with your software and past the registration code as I posted right before Admin? This would be in your Store Account.
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  #6  
Old July 1st, 2010, 12:25 AM
doransdome doransdome is offline
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Re: Hoster upgrade 3.21a to 4.22

The Ticket number arrived after I posted so I am waiting for a response.

As for the Add to Cart button there is NONE by either Hoster group on my store account page. I posted a copy from my page on 6/27. There are 3 products at the top of the page that do have Add to Cart buttons but my hosters are at the bottom of the page and DO NOT have such button. I guess we will have to wait and see what MTU says as to why not.

But let me pick your brain on another subject. UPgrades. I don't sign on regularly, just when I have a need. I was quite surprised about this 12 month limit on upgrades or you have to pay again. When I purhased my stuff it was written that if you bought version 3 you got all the version changes until 4 came out. That was reasonable and seems to be what the industry does on my non MTU products.

An example of the unfairness is my Songverter v 1.21. MTU has now posted version 1.22 and 1.23 and they are FIXES! Why should folks have to pay for those?

Well, got that off my chest.
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  #7  
Old July 1st, 2010, 01:28 AM
ddouglass ddouglass is offline
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Re: Hoster upgrade 3.21a to 4.22

I cannot comment on MTU policy changes. I am not a member of MTU.
I do believe though that Songverter 1.22 and 1.23 got more than just fixes. There were changes too that made them for functional.
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