"Add Track Database Search" problem

[ddouglass]

Define "far too long" to open. Should open within 5 - 10 seconds at the most and that would depend on computer (processor speed, amount of Ram, other open programs, etc.)
What operating system are you using?
How much Ram on the computer?
When was the last Custom updating you did from Microsoft?
Are you running any other programs at the same time?

[colang]

Basic computer specs on my last post!

No other programs in use normally, except antivirus.

'Far too long' is upwards of 2 minutes on the PC - not used the program on the laptop yet!

Regular updates done.

[ddouglass]

If by Regular updates you mean the Automatic ones that is not enough.
You need to go to Windows Updates (in Start menu) and do the Custom updates. The Automatic updates only installs any deemed by Microsoft as critical security updates.

[colang]

Originally Posted by ddouglass

If by Regular updates you mean the Automatic ones that is not enough.
You need to go to Windows Updates (in Start menu) and do the Custom updates. The Automatic updates only installs any deemed by Microsoft as critical security updates.

What do you mean by custom updates? I am using Windows Vista and have set it to notify me when udates are available and allow me to choose which ones to install.

When I go to 'Start' > 'Windows Update', I seenothing about 'Custom Updates'. From there I can click a link to check for updates, but when I just did this, I was informed that no updates were available!

[ddouglass]

Sounds like you have not ever done this. Try going through this check list of things you need to do to run Hoster without problems.
This one is for your desktop:
http://www.mtu.com/upgrades/hoster/v...de-hoster4.htm

This one is for your laptop:
http://www.mtu.com/upgrades/hoster/windows7-changes.htm

[colang]

Originally Posted by ddouglass

Sounds like you have not ever done this. Try going through this check list of things you need to do to run Hoster without problems.
This one is for your desktop:
http://www.mtu.com/upgrades/hoster/v...de-hoster4.htm

This one is for your laptop:
http://www.mtu.com/upgrades/hoster/windows7-changes.htm

ddouglas - if this changes recommended in the links you provided are the "custom" updates you were referring to - yes I have done them and do double check them each time I install a new version of Hoster.

After trying to reinstall v4.20 the Hoster installation program informed me that my 12 months of updates have expired and I need to purchase the latest version!

I cannot understand this as I am only trying to reinstall a version I have already paid for - not the latest version, so I have explained all the issues in a "Webmail Message" to MTU and asking if they can fix this latest issue!

[ddouglass]

I believe from what you are saying is you tried to Remove 4.09 and Install 4.20. If this is so that is why you got the message. You have to use the Upgrade instead of removing the old and installing the new. Otherwise you will get this message.

[admin]

Originally Posted by colang

ddouglas - if this changes recommended in the links you provided are the "custom" updates you were referring to - yes I have done them and do double check them each time I install a new version of Hoster.

After trying to reinstall v4.20 the Hoster installation program informed me that my 12 months of updates have expired and I need to purchase the latest version!

I cannot understand this as I am only trying to reinstall a version I have already paid for - not the latest version, so I have explained all the issues in a "Webmail Message" to MTU and asking if they can fix this latest issue!

I wantto make sure we were not wrong. You record indicates you ordered an upgrade on December 31, 2008 which gave you upgrades for 12 months, expiring on December 31, 2009. Your last install was Hoster 4.11, which you can still install.

For years we have requested existing users buy an upgrade (at 60% discount) whenever we released an upgrade with features they wanted. An upgrade also allows installing all new releases for the next 12 months. We do make exceptions on bug repairs for existing users who have the prior version.

If you feel our records are in error, please click the SUPPORT link on any http://www.mtu.com/ page and use the Web Email Form. Select Sales for Department and give us what you have different.