New Version Will Not Read .ZIP Files

[RESRam]

Dale,
I hope I've correctly attached a copy of what the screen looks like with the error message on it. After the error message (dialogue box) appears, it closes the Microstudio application. If the attachment didn't attach, give me an email address that I can send via AOL, where I know how to attach files. I'll also send another reponse to your post with one of the zipped files that causes the error message to appear. That might be more helpful to see if it causes the same problem for you.
Thanks again for your help.
Bob

[RESRam]

Dale,
I tried to attach one of the song files and get an error precluding me form sending it. Sorry.
Bob

[ddouglass]

Just out of curiosity did you try any of the other things listed above for fixes, like doing the Custom Updates from Microsoft? If not try that first.

Submit a Support Ticket telling them exactly what the problem is, what has been done. Attach one of the files in the Ticket (look for the "Attach" button in the Ticket web page). Select Dept = SUPPORT before submitting it.

Edited 04/12/2010 by Admin

[RESRam]

Dale,
I did try all of the suggestions. I'll attach one of the files to them. But I wrote to them asking for thier "regular" email addresses so I could send it to them via AOL ( my ISP).

[ddouglass]

I gave you the address in my post. Email address written exactly in format within a public forum invites spammers to search for and use those addresses so we put "at" instead of "@"

[admin]

Originally Posted by ddouglass

Submit a Support Ticket telling them exactly what the problem is, what has been done. Attach one of the files in the Ticket (look for the "Attach" button in the Ticket web page). Select Dept = SUPPORT before submitting it.

Edited 04/12/2010 by Admin

I changed Dale's recommendation to the above. Please follow this, which guarantees we get your attachment to the right person.

[ddouglass]

I was not aware you could attach a file to Support Ticket Email.

[RESRam]

Happy ending to a long story. I downloaded the lame file and installed into System folder under windows. Still no joy. However, I then deleted it and reinstalled into System 32 under windows and it works perfectly. Thanks to all for their help.