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First, with 30 years in IT (which can mean just about anyone today ![]() Second, MTU provides FREE support, and have since 1977... even to users who bought decades ago. They haven't aided our support costs at all, yet demand we be there to provide them free support forever. Makes no sense, but we still help them... for free. ![]() Since 1977, MTU has an excellent reputation for providing logical, easy to use, massively tested, crash resistant products, plus support that WILL solve your problems. In 1999, we had minimal protection on our products. The Internet was taking off, and all sorts of forums, BB's, and swap sites popped up. We had a SIGNIFICANT increase in our support demands, way beyond our sales. That was a new "reality" for us. I searched the Internet for our products and found them on many download sites. I became expert at getting hosting companies to remove copyright infringement sites removing the free downloads. I spent 2-3 days every month tracking down illegal download sites and getting our codes and products off them, or got them shut down. That was the new reality for us to survive. In 2001 we re-released our DNoise(tm) noise removal software with a demo that processed a 2 minute long file. Withing a month, our sales plummeted and never recovered. We found a French website that in first 30 days had over 40,000 downloads! We learned that to stay in business, we would either develop security that worked for everyone, or terminate and close the doors. Unlike the companies you mention below, I don't quit. I find a solution and move forward. From 2000 until today (4/09) we have continuously perfected our security making it as transparent as possible for our honest customers. You don't need to have Internet connection to RUN our programs, only to install and register. MTU is still alive when some of our competitors have closed their doors due to being overwhelmed by theft. We found that around 90% of honest users problems were because they never updated their Windows! Microsoft Software Development Tools REQUIRE their newest Windows Upgrades for compiled programs to run. ![]() If you haven't done your Windows Upgrades, our software Upgrades WILL NOT RUN RELIABLY! That's why we require you to go on-line to install our software. Quote:
If you want our new features and upgrades, you need to go on-line. ![]() Quote:
Of these companies you mention, as I remember their products were overridden by newer technology or they were in a market that Microsoft or others did better marketing. Some refused to evolve and survive. MTU chose to survive. ![]() |
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