Continuing issue - Already on 2 computers message after replacing hard drive

[kutani]

Hello,

I purchased the MTU suite of products about 2 or 3 weeks ago. In installed them on both my desktop and my new laptop. Not long after I had started to load songs on my laptop, my hard drive started to have problems. I took it back since it was new and they ended up having to install a new hard drive. I then tried to reload the MTU software (microstudio) on it, and I got the message stating “ Our records show it has already been registered on 2 different computers”. I read where this can happen and what I should do. So I filled out the support form as specified with all the information requested. That was on August 13. It is now August 18. The problem continues even though the ticket says ‘Status Responded’. I appended today to the ticket that this problem is continuing we well.

I have read everything on your site concerning this; FAQs, information on the Support Trio, and also the link that is provided when you get the email response upon creating a support ticket. I had a good friend who has used MTU software for many years and he is very surprised that no one has chosen to reset the registration allowing me to install the software.

Please know that all I wanted to do was to be a happy and content user of the MTU software. But it seems that no one is responding and there is nothing more I can do from my end. I write this post with the hope that someone will read this and I can get a response and get this situation remedied. If nothing happens soon, I will have to assume that the software is unavailable for use and I will have to uninstall it from my desktop and have VISA reverse my payments to MTU. I do not want this and I do not believe MTU wants this either. I too would be very disappointed but I’m left with little else.

Any help would be very very much appreciated!

Sincerely,

William