Installing software

[FMMMMM]

I new I was going to get a response that I was entering information wrong. That is too simple of a response. I know that
I am not Bill Gates, but I am not stupid. I have entered My email
with the proper UPPER/lower case letters indictated to me by
your email and the instructions sent with the cd-rom and with
the proper spacing. I have been doing this for 2 days. IT DOES
NOT WORK. I was wondering if the cd-rom has a different serial
# or email than what I am supposed to enter. If there is another
way of entering the authorization codes, It is not indicated on the
email or in the instruction sent to me. Thank You