Splitting audio and graphic data -locks up

[admin]

First, please understand that all the folks here are Long Timers. They are experienced with our products, and how MTU writes software.

No one has ever reported a repetitive CRASH in Songverter before. Thus, there is very strong evidence that the problem is somehow related to your computer.

It is VERY important that you answer our questions accurately, and leave the emotions out. We all are trying to determine if there is a bug in Songerverter, or what it is with your computer that is causing this so we can help you overcome this problelm.

In ALL CASES in the past, when Songverter crashed or stopped, it was on a bad ZIP content file. Once we get a copy of the bad ZIP file, we analyze what is wrong within it, and write a new "error trap" to either reject it, or fix it.

PLEASE ANSWER THESE QUESTIONS:

1. You indicate all your KMA files were imported from CDG disc tracks. Can you say absolutely that you do NOT have any KMA HDZIP type files you are converting?

2. What Windows OS are you running and have you made all the WINDOWS UPDATES, using the CUSTOM (not Express) mode?

3. How much RAM is installed in your computer?

4. Do you have a separate video card that could plug/unplug, or is it a video chip built on the motherboard?

5. How much FREE space do you have on the hard drive you are saving your converted files to?