Ticket ID: 3290-1110091237 - Required MTU manual intervention

[FrankL]

MadJim - Thanks for your reply. I did submit a ticket via the webpage you linked. Here's my dilemma in a nutshell. I've been using host for quite a few years (along with Microstudio and vogone). I've always been a karaoke hobbiest and never took a system out of my house. As such, I have Hoster running on a desktop that has seen a couple upgrades over the years.

I recently purchased a Laptop and I recalled that my Hoster license allows me two non-simultaneous instances of the software. It is my goal to put Hoster on my Laptop as well as my desktop and eventually just transfer to the laptop all together.

I found my latest (3.316) install file and started setting up Hoster on my laptop when I received a message stating I'd already used my two installs for Hoster. This is not the case and I suspect that during an upgrade over the years of my desktop, I actually used both instances. In searching the knowledge base, I came across this issue and MTU suggested entering a trouble ticket and this would be corrected. The ticketing system says MTU strives to answer all questions in 48 hours and, from past experience, I felt comfortable that this would be the case.

I entered my original ticket (referenced in the subject) on Monday the 10th of September. It's now Tuesday the 18th and I have not had a response. I have a party this weekend where I've been asked to bring along my karaoke system. I'd like to bring the laptop as unhooking my desktop and lugging a monitor is a chore.

In case I didn't enter the ticket correctly or something was awry, I entered a second ticket point back to the first on Monday of week (17 Sept)...no response there either.

I don't want to come off as bashing MTU because that is not my intention. I've been a happy, repeat customer for about 6 years!!! I'm only mentioning this on the forums in hope of getting the attention of someone at MTU to look into my trouble ticket.

In searching the knowledge base and finding the reference to my issue, MTU asked that folks not wait till the last minute to upgrade on transition as they will not be able to respond in time. I have until Saturday to get this figured out and I'm hoping my small problem can get a couple of cycles at the MTU support desk and I think approaching this 2 weeks in advance should be more than sufficient!

MTU makes great products and has done right by me over the past 6 years. If, come Saturday, I've still been ignored, I'll still be a happy customer.....just a bit disillusioned and frustrated.

Kind Regards,

Frank