"Support Center": Is ist real? - Yes, and sometimes require upgrading

[orerockon]

I submitted a "ticket" as suggested all over these forums since the attempted installation of the newest version of Vogone not only will not run due to some strange "removable storage drive" error message, but also destroyed the old version, which will not even install now. Apparently others have also had this problem with your software. So, after 36 hours of waiting, I see that my "ticket" has still not been read by your "support staff" (assuming they exist and are not just secretaries copying and pasting canned responses). If you call this adequate "customer support" for an _expensive_ piece of software, I call that a laughable joke (biting my tongue here). Expecting me to pay another $20 to get (phone) support in less than 36 hours on top of the $99 I already paid for a (so far) non-functioning piece of software is another, even more cruel joke. Even the Evil Microsoft allows 2 free phone support incidents for all of its products. You should at least support users through getting the software up and running as part of the $99 purchase price. Get a clue MTU...