completely unresponsive tech support- can any users help??

[vynil]

well i'll be.. and posted today, too. thanks for the heads up. it looks like that should be it. i had been checking the forums the first few weeks but didnt today. (so thats why id been trying their tech sup...) now a new question.. trying the update... i am a registered user, and log in using my info.. it is still asking me to pay full price. this one might well be user error tho...