Need support

[dlessnau]

Originally Posted by den_mar

Hi,

I have a rackmount computer that was purchased from MTU just last month. I have a lot of noise coming from what sounds like an internal fan. It started off not too loud but now has amplified so much that I know that something has to be done about it before something really goes haywire. I would take it to a local computer shop or ship it back to you, whatever you say. Meanwhile I will have to go back to using discs until this is corrected. Sorry to post here for hardware problem but I have tried to contact through phone and support email.
Dennis

I have used Hoster for three years with no problems. However, if I was a potential new purchaser and saw a post like this, where he says he has tried to contact MTU through phone and support email with no success, it would scare me away.

I know when I first purchased my laptop and software, I could not get a picture on the TV. I did not know how to set up my duel video card to make it work.

I managed to get a call through to Bryan and he talked me through what I had to do. If I was not able to get those instructions, I would have been very unhappy.

I hope the problem of hard to get support, other than the forum, is not the norm. If it is, support should be improved. Especially for new buyers.