712a cannot burn CD+G

[silverfox1949]

Hi Bryan
I have called Plextor and they have told me that the Plextor 712a is an internal burner and that MTU has had a casing put on it and made it an external burner. They are working with me to see if we can get it to burn anything at all.
They have told me to uninstall all burning software including cdrwin and microstudio easycd creator6 from my PC and all aspi drivers and I have.

This is what I am to do in this order
1. I am told to download the adaptec aspi drivers and install first
2. Then reinstall the plextools and update that and I have
3. Then am to try and burn a cd using plextool and I did.
The results are write error at 99:58:00
unexpected eror code 000000.
I have to shut off plexor burner to eject disc
I am on the phone on hold waiting to see what they would like me to try next.
My usb2 drivers are also up to date