Cannot Be Unpacked-get New Copy

[MUZIKMARK]

I wrote the first message after I had already recieved the response from the administrator. It will not download from my INTERNET EXPLORER - I get the same message --cannot be unpacked -- so why would that be -as the internet explorer is an open ended browser
Mark
OK--I THINK I HAVE EVERYTHING WORKING NOW --ALMOST
the message is gone.I enter my e-mail address and the serial # and then it blinks on dos (it looks like--??) and quits I've tried it 3 times. Same result. Q; could it be that my actual "primary" e-mail address is MUZIK MARK@--------?
COULD IT BE THE SPACE IN MY PRIMARY ADDRESS?
I get my e-mail with or without the space and also with or without caps. But Maybe that's why? and if so ,what do we need to do?
thanks for all of your help. I think we're almost there
Mark