Plexwriter not working!

[DennisH]

Hello...
I purchased a Plextor Plexwriter 24/10/40A from you a while ago, and I am having problems with it... It worked fine for quite a while, but now it won't burn at all. I kept having to decrease me recording speed all the way down to 1X, and even then, it would only work 1 out of 10 times. Now it's completely dead. It hasn't worked properly for the last 3 months or so...

I get this message...

Error: 'WRITE' command failed on device 2:0:0
Read/Write error or bad medium detected (04h 00h 02h 03h 73h 03h)

I've tried tons of different brand new cdr's so I know the problem isn't with bad medium.

The invoice number on my reciept is 3621
and my billing info is as follows

EDITED FOR CLIENT'S PRIVACY BY MTU

I would have reported this problem sooner, but have only just recently found the reciept! I'm a bad organizer...
Please help me out with this, I use this burner all the time, and it really sucks not having it!