Support Ticket not answered?

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Support Ticket not answered?

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July 17th, 2007, 08:40 AM

admin

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Join Date: Oct 2000

Location: Raleigh, NC, USA

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Quote:

Originally Posted by George

Per the above, submitted ticket on 7/11, and is still not viewed as of today,7/16. Not complaining, just wondering whar the normal time is for processing tickets, especially since those of this nature are fighting a clicking clock.

Just went to answer it and I don't find any Ticket with your rr.com email address.

Normal response time on Tickets is running around 16 hours, including weekends and nights.

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