Need help me o response for solve this problem

[gchavesf]

This is a scam or what?
I bought the upgrade "Hoster" 5.08 and installed it on two computers. A PC and a new laptop. The laptop I suddenly failed hard drive a month ago and had to change it without giving time to uninstall the second version. The PC is failing me, or Hoster. I returned my laptop and try to install the second copy will not let me. I sent a "ticket" and I do not solve anything and I closed it. Do I have to pay again for an upgrade? Where I will be paying out the cost for the same upgrade for the same program? are crazy. For these things I thought of change for the competition program. More updates and at less cost.