Upgrade from 4 to 5 Issue

[ddouglass]

Originally Posted by rickyrey

I am trying to upgrade Hoster 4.3x to 5, I got Hoster 4 version last November so it is within the one year window. I uninstalled and installed and it keeps saying that is already installed on two computers. I am trying to upgrade those two so it doesn't make any sense.

I did a system restore to recover 4 but would like to try 5 before a show, that is kind of difficult to me because I have gigs on Sundays, Tuesdays and Thursdays. So I need to upgrade both.

Thanks for your help and responses!!!

Couple things Rickyrey. First since you using an upgrade version, then you don't uninstall and re-install. It is required that a previous version be installed to upgrade.
Also anytime you do uninstall you must do it on-line for the uninstallation is reported to MTU server, so you can re-install. This should only be used when moving Hoster from one computer to another or when you are going to rebuild a computer operating system.
So leave your version 4 on the computer and use the upgrade setting and not remove. If it still will not let you install then you will need to send a support email ticket to get them to reset your account. Be sure to include the last 4 of registration code and computer name you assigned when installed.