getting well and trying to host again

[admin]

Carl, you submitted a Ticket to Support on January 17th, who forwarded it to Sales on the 18th, who answered it on the 19th. You asked about combining 2 Hoster orders into a quad and upgrading that. We don't allow that. However, you are only using 2 copies (so stated in your Ticket) so we recommended you only upgrade one order.

Your last upgrade was on 2008-07-21. We told you what to do, but you didn't want to buy the upgrade. We charged you $70 for 2 years 7 months of upgrades and new features.

Had you told us you didn't have your Hoster installation file, we would have told you to go to our download page at http://www.mtu.com/upgrades/hoster.htm and download it again. Contrary to the deleted "bad advice post", we DO provide back versions FOR FREE for versions we support. Had we known you wanted a discontinued version, again we would have said you need to buy the upgrade. Hoster 4.06 was installable from Jul 15, 2008 on.

We discontinue older versions that we no longer support, just like every other software vendor we use and know of. It is not possible to continue FREE HUMAN support of back versions. However, we do have many FAQs and Forum Threads for those who continue to run back versions.

You ordered the upgrade on 2011-02-18 at 19:07:00 and installed it at 19:12:19; 5 minutes 19 seconds later. That again is incredible support we provide you, at a cost of over a hundred thousand dollars to develop our download - upgrade your RegCode automatically - and allow you to install without MTU involvement. I'm sorry you don't realize that.

As stated in our January 18th reply, we are glad you are well enough to host shows again. I hope you have many more profitable years of using Hoster.