Help

[rebmcns1]

I asked mid week last week for help solving this issue and have gotten no response. I have been trying to install Hoster on a laptop with windows xp and got to the part where you type the password in and am stopped there by a message stating this email address may have been updated or not registed to this... Purchased the laptop to use and can do nothing with it until Hoster is installed. Please respond

Late in the week I made a ticket for our Vista computer that in the middle of the show the screen on the right made noise and just disappeared and the one on the left will not enlarge no matter how many times you double click it. I would appreciate a responce of some sort on both of these issues.

[ddouglass]

Originally Posted by rebmcns1

I asked mid week last week for help solving this issue and have gotten no response. I have been trying to install Hoster on a laptop with windows xp and got to the part where you type the password in and am stopped there by a message stating this email address may have been updated or not registed to this... Purchased the laptop to use and can do nothing with it until Hoster is installed. Please respond

If you are referring to your other thread then I did respond and gave you a couple of suggestions of what to do. If you are referring to a ticket on the subject submitted to MTU then I retract this.
By password I am guessing you are referring to the registration code. What the message is telling you is that the email address you put in is not the one you used to purchase Hoster. Go to your account on the MTU web page and look at the purchase informatiopn to verify you have entered the email address exactly as it is listed there.

Originally Posted by rebmcns1

Late in the week I made a ticket for our Vista computer that in the middle of the show the screen on the right made noise and just disappeared and the one on the left will not enlarge no matter how many times you double click it. I would appreciate a responce of some sort on both of these issues.

MTU has only one Support Tech and the delay on ticket responses has been running at least a week. Did you get the auto-response email back? If not then you email program is blocking their emails.
As far as the problem goes make sure you have done all of the required changes and updates to your Vista so that it will behave. If so go to Tools/Options and click the Reset Displays button. That will clear all location points.
When you lost it from the second screen did you also lose the background screen or just the Hoster screen?

[rebmcns1]

the registration email I am putting in is correct and so is the registration code.

Also, still need an answer for how to fix the problem with Vista computer, screen will not enlarge no matter how many times you double click on it, close out reopen whatever.

[ddouglass]

Problem one -
Did you buy a Full Hoster ($229) or Hoster Lite ($98)? The Full version can be installed on two computers but the Lite can only be installed on one.

Did you reset the displays?
Have you tried to increase the size or move it? If you can do that then you can drag it to the second screen and resize it to fit. You may even be able to double click on it on the second screen and have it go full size.

[rebmcns1]

I asked mid week the week prior for help solving this issue and the issue is still not resolved. I have a computer that I can not use until Hoster is installed and I have still don't have an answer I paid for the $229 install and have not been able to install Hoster on my second computer.

I have been trying to install Hoster on a laptop with windows xp and got to the part where you type the password in and am stopped there by a message stating this email address may have been updated or not registed to this... I purchased the laptop to use and can do nothing with it until Hoster is installed. Please respond

[ddouglass]

The only way you will get that is if the email address is wrong or the registration code is wrong.
Try starting the install until you get to the point for entering these items. Then opening your account on MTU's web site, open the order, find the registration code, highlight it and copy it, then paste it into the correct block. Do the same thing with the email address.

[JNS02]

Originally Posted by rebmcns1

Also, still need an answer for how to fix the problem with Vista computer, screen will not enlarge no matter how many times you double click on it, close out reopen whatever.

You can not resize the preview (computer) display until you double click on the SHOW Button, click on the PREVIEW tab then check the UNDOCK AND RESIZE DISPLAY option, Then click APPLY tab. Restart HOSTER and this should correct problem and preview screen can be resized.

[rebmcns1]

I have done as you suggested so many times copy and paste I still get the same message registration code is for a different product or email has been upgraded to a new email address you register with.... I still have no answers???? Why can this not be fixed? I would appreciate an answer that gets the product installed because I am unable to use the **** thing!

[billyo]

Originally Posted by rebmcns1

I have done as you suggested so many times copy and paste I still get the same message registration code is for a different product or email has been upgraded to a new email address you register with.... I still have no answers???? Why can this not be fixed? I would appreciate an answer that gets the product installed because I am unable to use the **** thing!

have you tried uninstalling hoster on your other laptop(must be on line to do this ), then try to re-install hoster on the one that wont let you download..or..is this an upgrade that you bought?, if it's an upgrade and your trying to install it on a laptop that don't have any prior version, you wont be able to , in order to upgrade to a new version you must have the old one, that happened to a friend of mine he bought the upgrade and tried to install it on a new laptop, thats the error he got reg.# is for a diff.product..( hope this helps )

[rebmcns1]

I have tried deleting the install, I can't uninstall the program because it hasn't been installed. This is a new laptop never had Hoster on it. the reg code and email are the correct ones that I am putting in. Can I not just get a new reg code so that I can get this **** thing installed it has now been 14 days I have been asking for a solution?????????????????????

[Skybird74]

Originally Posted by rebmcns1

I have tried deleting the install, I can't uninstall the program because it hasn't been installed. This is a new laptop never had Hoster on it. the reg code and email are the correct ones that I am putting in. Can I not just get a new reg code so that I can get this **** thing installed it has now been 14 days I have been asking for a solution?????????????????????

To save me from reading everything said before, can I ask - have you already installed Hoster on 2 different computers sometime in the past? Have you gone to your "Account" page to verify everything? There is obviously some confusion somewhere If the registration code is tied to a previous computer, it must be un-installed from that one, before it can be installed on a new laptop. Also, if you changed your e-mail address, you MUST use the original address when you first made the purchase. I know that was confusing for me, since my old address isn't any good any more.
Hope this helps.

[billyo]

Originally Posted by rebmcns1

I have tried deleting the install, I can't uninstall the program because it hasn't been installed. This is a new laptop never had Hoster on it. the reg code and email are the correct ones that I am putting in. Can I not just get a new reg code so that I can get this **** thing installed it has now been 14 days I have been asking for a solution?????????????????????

try removing it totally , and like i said before you have to be on line to do this, once you removed it, try downloading the hoster setup again, you probably had a bad download..