Installing 3315 upgrade stalled

[pdunn]

I have been trying to install my upgrade to 3315 and every time I go through the setup wizard I cannot get passed the "write registration data to removable media" step. i have an external hard drive attached, i have clicked on the "refresh" button and the "back" button and get no response. any help would be great.

[ddouglass]

Originally Posted by pdunn

I have been trying to install my upgrade to 3315 and every time I go through the setup wizard I cannot get passed the "write registration data to removable media" step. i have an external hard drive attached, i have clicked on the "refresh" button and the "back" button and get no response. any help would be great.

Are you connected to the internet with this computer? If not you will need a memory stick as an external hard drive will not work. After the registration information is transfered to the memory stick you will need to go to a computer that is connected to the internet to send the data to MTU. Then you take the memory stick back to the first computer and run the install again.

[pdunn]

Yes I am connected to the internet on the computer that I am doing the install on.

[admin]

Read this Support Center Article:

http://www.mtu.com/kb/index.php?acti...fefae7e9621219

For some reason, Hoster is being blocked from registering on-line. Thus, the install program is detecting this and switching to the screen to allow using a Memory Stick (or Floppy Disc) to register on another computer.

Try rebooting your computer, disabling your Firewall, or telling it to allow Hoster to communicate to the mtu.com site.