Your serial does not match (AGAIN)

frode · #1 August 27th, 2005, 08:35 AM

Well, i get this problem again now that my serial does not match my registration.

Its the 4'th time i had to uninstall and reboot and install it again to make it work, and i hope that we now can FIX this problem.
Im getting tierd comming to jobs having to find internet connection to get the hoster back online.

After a reinstall of hoster it works maybe 3-4 times before it says that the serial does not match the registration.

Last night i had to work without the hoster because i was 25 miles out side of the city with no possible internet connection.

Thank god i had my JVC player with me and the cd's ..

please advice

Kind regards,

Frode Andersen

sleflar · #2 September 3rd, 2005, 04:45 AM

I feel for you. This is a bunch of BULS**T. I understand they want security for there program but It makes there program unreliable and not worth it. My brother is an Attorney. I'm going to see what can be done due to loss of revenue being unable to do your show because of the malfunctioning program on there behalf. I don't know about you but have spent two months working my rear end off importing my Disc's into the program when they can only be used with there program.
There support system is suspect at best. They don't answer emails, there fax number is always busy along with there phone number. I can also see there is no response from your post from the 27th of August. It's now the 3rd of September.
Either there so busy with complaints or they just don't care.

frode · #3 September 6th, 2005, 03:59 PM

And again my system crashes, it seems like hoster can be runned 3-5 times and then this error comes, and i need to uninstall reboot, and install again and reboot..

I hope someone at mtu soon can deal with this so i can do my work well.
I am doing quite big shows and can not have this unstable software when these shows are on. (Norwegian Karaoke Championship)

This starts in 2 weeks, and i need this problem solved within 2 weeks.
Admin, please, help!

Frode Andersen

peter drake · #4 September 7th, 2005, 09:58 AM

Quote:

Originally Posted by frode

And again my system crashes, it seems like hoster can be runned 3-5 times and then this error comes, and i need to uninstall reboot, and install again and reboot..

I hope someone at mtu soon can deal with this so i can do my work well.
I am doing quite big shows and can not have this unstable software when these shows are on. (Norwegian Karaoke Championship)

This starts in 2 weeks, and i need this problem solved within 2 weeks.
Admin, please, help!

Frode Andersen

hi guys, Pete D starturn karaoke Germany like you ive got the same problem , purchased a new laptop cant install Hoster even online. Mtu need to get thier support sorted, they dont answer the phone and i cant access them over the internet , and im also getting the same problem
on my system of registration not matching its cost me three free gigs so far, come on MTU get a grip weve paid the money lets have the goods in working order.!!!!!!!!!! peter@peterdrake.de

mousemaster · #5 September 7th, 2005, 10:51 AM

Hoster version 3.110

I too am very upset with MTU as my laptop has the same problem I now as a matter of course remove hoster re-boot and re-install each time I go out just to be sure.........
I have found it necessary to restore my xp to an earlier date at a gig !!! This takes some time to do, and is very unnerving..........

I would have thought that at the very least MTU could make a statement regarding this problem and keep their valued customers informed..

Quote:

Originally Posted by peter drake

hi guys, Pete D starturn karaoke Germany like you ive got the same problem , purchased a new laptop cant install Hoster even online. Mtu need to get thier support sorted, they dont answer the phone and i cant access them over the internet , and im also getting the same problem
on my system of registration not matching its cost me three free gigs so far, come on MTU get a grip weve paid the money lets have the goods in working order.!!!!!!!!!! peter@peterdrake.de

**MTUSUPPORT** · #6 September 7th, 2005, 11:35 AM

I will be sending the ones posted in this Thread a beta version to see if it has been fixed. This should be ready in the next few days. We have done some work on the Security to fix this problem, and we need to find out if the fix works. Please send me an Email stating Hoster 3.120 Beta for Security Fix in the Subject. I will then give you a download Link to the code when it is ready, Today or Tommorrow.

peter drake · #7 September 8th, 2005, 05:53 PM

Quote:

Originally Posted by MTUSUPPORT

I will be sending the ones posted in this Thread a beta version to see if it has been fixed. This should be ready in the next few days. We have done some work on the Security to fix this problem, and we need to find out if the fix works. Please send me an Email stating Hoster 3.120 Beta for Security Fix in the Subject. I will then give you a download Link to the code when it is ready, Today or Tommorrow.

hi bryan @ mtu, pete D starturn karaoke germany, i dont need a fix, i need a new download address to reinstall Hoster onto a new laptop, im registered with two pcs, one is now deleted, is this so hard to understand, come on guys im loosing money, or im humpin the old gear at my gigs, ive done my bit, ive purchased your programme and the upgrades, i want to use it without these stupid problems, youve even sent me internet addresses that wont connect, ive been three weeks without my Hoster , please sort it, im not the only one with these problems, if all the right info is being sent to you surely
you can understand whats going on, i do realise you guys are having a lot to do at the moment,we only need to read the forum, you have a lot of unhappy customers out here . I thank you in advance for any help i get Pete D www. STARTURN KARAOKE.de GERMANY

**MTUSUPPORT** · #8 September 9th, 2005, 09:06 AM

Peter,
This is now fixed, so that you can now install the software.

mousemaster · #9 September 11th, 2005, 07:15 PM

The last posting from Bryan, MTU states it is now fixed and to install the software. Any ideas how? My version of Hoster 3.110 will no longer re-install after removing and rebooting!!!

**MTUSUPPORT** · #10 September 12th, 2005, 12:49 PM

I should have a version that is stable enough for you to Test Today. As stated in the above post, listed below, it got pushed back a little further as to some more bugs in the software.

Quote:

I will be sending the ones posted in this Thread a beta version to see if it has been fixed. This should be ready in the next few days. We have done some work on the Security to fix this problem, and we need to find out if the fix works. Please send me an Email stating Hoster 3.120 Beta for Security Fix in the Subject. I will then give you a download Link to the code when it is ready, Today or Tommorrow.

mousemaster · #11 September 14th, 2005, 05:19 AM

In response to the last thread posted 2 days ago - we are all still waiting. I think I'll reinstall an old version if that's possible.......

**MTUSUPPORT** · #12 September 14th, 2005, 09:28 AM

I will have the Beta Version for you ready today. The programmer was gone, and there was one last thing that needed to be fixed. He is working on it right now. Should be ready in a few hours.

**MTUSUPPORT** · #13 September 14th, 2005, 04:51 PM

MouseMaster and Frode, Please email me your Information to support@mtu.com, so that I can find you in our Database to send this file to you. I have sent it to Peter, as I had his information.

**MTUSUPPORT** · #14 September 15th, 2005, 05:51 PM

Has this worked for the clients that I have sent this file to?

Please post back to let me know if it fixed your problem, as we are releasing this version on Monday.

mousemaster · #15 September 15th, 2005, 06:00 PM

So far so good - I will keep trying it over the next few days.
Thanks for that Bryan.

sleflar · #16 September 15th, 2005, 07:24 PM

It seems to be working correctly.

**MTUSUPPORT** · #17 September 16th, 2005, 12:08 PM

Anyone having this Problem, we should now have a Release of this version next week. It will release as Version 3.120. This should then take care of this problem.

sleflar · #18 September 16th, 2005, 12:11 PM

Looking forward to the new release

chatrobot · #19 September 20th, 2005, 10:55 AM

I am glad to see Hosters 3.12 finally become available. However, I am also pissed at the fact that once 3.12 becomes available, my Hosters 3.11 stop working and showing me the serial number not match with registration number. I followed the step to remove Hosters 3.11 and get 3.12 installed fine. Then, I found out my other MTU products, namely, MicroStudio, Keyrite, Vogone and KHpro all have the same problem with serial number not match with registration number while all these programs have no update whatsoever. Now I have to remove all these programs and reinstall. I don't understand why MTU wants to make their users suffers for no obvious reason. Am I the only one encoutering this problem?

**MTUSUPPORT** · #20 September 20th, 2005, 12:19 PM

Chatrobot,
We are not doing this on purpose. There is something going on, in your system that caused that to happen. That makes no sense, and we have had the engineers go through the Install, and there is no reason for that to happen.

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