MTU Support Asnswer My Logs Please

[Wayne White]

Around Tuesday, I submitted an email as instructed by the window in the software installation. I have since submitted 2 Log Tickets & still don't have an answer. I have not had to KJ with discs because I have 5 licenses, but, it is still frustrating not to be able to get my laptop working again.

No one can help me but MTU. The message says the ID is already in use on 2 computers. 1 died long ago & I just replace the hard drive in the second (which I have read isn't a problem, but tell that to the install software).

With this being Friday & MTU not working on week ends, it looks like it will be a week before I get a response. The log page says allow 48 hours.

Don't get me wrong I'm a big fan, but I need to get this machine in operation soon...Wayne

[admin]

Wayne, I checked and your Registration Records have already been cleared so you can install again.

I just spent 5 minutes trying to find your Ticket(s), with your AOL email you last bought with. There are none. I went to your Store Database record and found your PRIOR --world.com email and searched for that. It brought up a ticket dated October 17, 2007, which was answered on the 18th. Our Ticket system automatically sends out an email when an answer is done. This was sent to your verizon address.

What address do you want us to correspond to you with? You have THREE in our records.

We need one email. Please open the Ticket you created under your verizon email, or create a new one and tell us which email you will use with us.

It is impossible to reply to you when you use 3 different emails. You posted at 6:30PM after we had gone home, and we replied at 12:52PM the next day; that's 3:52 business hours after you posted. Please note that is excellent support.

[Wayne White]

I have moved & had to give up Verizon & then we got Verizon available in my new area so I changed back.

I have been a customer for many years, yet, I don't make contact until I have a problem. That's when I find out that my email is out of date. I am pretty sure I included my current email in the Log. I know the email I sent at first was mailed from my current email address.

This is the first thing I have rec'd acknowledging that I even contacted you.

Sorry for the sour grapes. I will verify & make sure that my email at the store is correct....Wayne