Registration Problem - No Support?

[garyoke]

I sent an email re: a registration problem back on 8/2 (the Hoster installer instructed me to send an email).

I then discovered this site, including the suggestions to submit a trouble ticket via the web site instead. So, I did that on 8/3.

Today is now 8/7. How long does it take to work out what should be a relatively minor fix?

[Beavis]

did sumit a ticket on MTU.com

[garyoke]

Yes, I did, and have been monitoring the ticket (no action)

[Beavis]

what exactly is the problem ?

[garyoke]

Originally I was attempting to install Hoster on a Macintosh system using Parallels (virtualizes Windows on the Mac). Generally works fantastic on anything I need to run this way. Except Hoster, of course! I prefer to DJ using my Mac laptop, and was hoping to run Hoster on the same machine.

As you can imagine, there was a bunch of trial and error... problem is that Parallels doesn't support dual monitors in the way Windows does natively, so you can imagine the problems that might cause given that singers need the second monitor to see the lyrics!

In any event, I had to re-install multiple Parallels "virtual machines" on my Mac... and apparently each one showed up in the MTU registration system as a different computer. So, I'm now frozen out and unable to register because I've "exceeded" my allocation of two computers.

At first, I simply wanted to be able to install Hoster on my desktop Mac and my laptop. But, I have since changed my mind and have decided to completely abandon the idea of running Hoster on my Mac, for now.

I just purchased a Compaq laptop running Windows Vista. But the problem remains... can't install Hoster because of the registration issue. At this point, I just want to install Hoster on the new laptop -- this machine and this machine only, but I can't. I need to have my registration reset, or whatever the process is on the MTU side, so that I can actually install and run Hoster.

[madjim- with the Lord]

Gary(oke), try to remember that the precautions that MTU takes to assure that their programs can't be intstalled on more that two computers at a time gives us, the paying users of MTU products the peace of mind that MTU software is hard, if not impossible to pirate. Rest assured, if you paid for the right to use the program, MTU will get you squared away. They have NEVER let me down! Keep an eye on your support ticket.

Jim