Incomplete Imports in New Microstudio

[jahern]

I am having no success importing complete songs. The program will start importing a song then say that the song is imported when the song is either not complete or even has a Name but zero size. If the process actually gets underway and I see the import progress bar, there is invariably a long pause somewhere in the middle, then the program says the song is imported without finishing the progress bar.

Microstudio 3.xxx says my drive reads and writes and I was able to import songs with the demo (incomplete of course) and I purchased the new software even though my earlier version works fine with the plextor drives I have installed in my desktop.

This drive is a USB
HP DVD Writer 840e 66FF
I have the software installed on a laptop, hence the need to use the USB Drive
(The program is pretty useless to me if I can't use this drive)

I have been out of these forums for a while so I don't know if the issue has been discussed.

[ddouglass]

Which version are you using? 3.003 fixed most problems with the drives, so if you are using any of the other 3.00x then you need to upgrade.

[jahern]

I'm using 3.003

I guess I just bought the software before I knew that it would work for me. I get partial imports. Some other software, the demos I have are also "hampered" will import exactly the amount of time that they say. Sometimes there are problems with the quality of the imports. When I compare them, the Microstudio imports have the same problems (using this drive, which was the whole point of getting the software) Usually when I switch to a computer with a Plextor drive the imports are good using older versions of Microstudio. I have not tried to install the new Microstudio to the other computer.

Oh well.

Perhaps hampering the demos in a different way will give a better idea of compatability (Like complete random imports or a logo or something)

At least it wasn't $39; it was discounted for the holidays

[admin]

Welcome back jahern. Can you give us some facts we can work with. It is clear you have a problem, but you have given us no facts to go on.

Try installing on your system with the Plextor drives. I don't know if the HP DVD will work or not. From what we are seeing from thousands of users, version 3.003 is very clean. There are no reported problems with partial imports. Also, I clearly remember your prior complaints about Microstudio cutting off the end of imported songs. We tested that on a number of drives with 3.300 and never found a problem. The 3.x code is new, not an evolution of the older Microstudio 2.613 code.

To start with, please read these instructions for asking for help.

Give a clear description of the problem, any error messages you get, what DiscIDs you are using, are they multisession or not, how long are the original files and how long are the imported ones, etc.

Please, don't confuse everyone with multiple problems reported in the same sentence or paragraph. Clearly define one problem in a post. If you have a second problem, it is best for everyone if you make a second post. That way, we can quote the one we are answering and it is clear to everyone what the analysis is from anyone answering you.

[jahern]

What kind of information would be helpful?
I gave the Drive #
It's USB
I get partial imports

I haven't installed my new software on the computer with the Plextor Drives, but I will if I can.

PS. I was going to congratulate you on getting rid of the way Microstudio Player would cut off the last few seconds of a song (sometimes cutting the music short). I tested for that before receiving the above post.

[jahern]

Installed Microstudio on my computer with the Plextor Drives

Tried to import "Friends in Low Places" from a cd-r Disc (Not original store disc)

Results:
Microstudio with Plextor-Complete Import Clean as a whistle 4:30
Microstudio with HP DVD840-Incomplete Import, but Clean 1:56
XXXXXX Software with HP DVD840-Complete Import, Useable but not perfectly clean -a little dirty before 1:56 mark, but starts to really get dirty some time after the 1:56 mark. Listed as 4:28 (not sure where the two seconds came from)