Help Help

[DamianJAAdams]

I have bought the upgrade for hoster and installed it on my desktop to check it works ok, no problems!
I have now tried to install it on my laptop and it uninstalled the prvious version then refuses to install any version insisting it has already been installed on two computers already.
I am due to do a show in one hour now , if I cannot get any help before then I'll have to cancel

Regards
Damian
PS i'm sure I had this same problem the last time, upgrades seem to be a liability.

[lmcmains]

You need to fill out a support ticket on the main page.

http://www.mtu.com/kb/support-center.htm

[ddouglass]

And the lesson is ... don't upgrade 1 hour before showtime.

[admin]

Originally Posted by lmcmains

You need to fill out a support ticket on the main page.

http://www.mtu.com/kb/support-center.htm

This is correct. In the Support Center you can provide your name and email so we can locate your database and help you.

And as Ddouglass said, don't ever update 1 hour before a show. We don't offer 10 minute turn-around support. You need days before you have a show, then post a Support Ticket when you need help. Our average response time, which is excellent in any industry is 16.54 hours.

[mindonstrike]

Of course 1 hour has come and gone but you could try restoreing to a point before you attempted the upgrade.

Sam