ERROR upgrading from 2.0xx - must REMOVE then INSTALL, not Update

[Derek]

Hello,
I just upgraded to the latest version. Now I can't get in and use the program. It is popping up with a dialog box that say something is missing (3061). Anyone have this same problem?
Also it is looking for a help file that it can't find. This seems to lock up the program so I have to use ctrl/alt delete to shutdown.

Thanks,
db

[jaddams]

Originally posted by Derek
It is popping up with a dialog box that say something is missing (3061). Anyone have this same problem?

Derek,

How about telling us the exact message you are getting? Perhaps you can
read this post it'll be of great help in trying to troubleshoot whatever problems you may have.

Good luck,

Jon

[Derek]

It looks like I am getting the same message as others have gotten.
Too few parameters. Expected 2. (3061)
"Cannot find the jetter 35hlp.file. Do you want to try to find this file yourself?"
This is upgrade to 2.212

[tiggallen]

did u try uninstalling first before installing new version

[admin]

What version are you installing?

It is always a good idea to use the Hoster installation program to FIRST, remove the prior version (we save all your registration data),
SECOND, run it a second time to install the new version.

You should now be installing version 2.212.

All you need to do is click your download link if you have 2.1xx or higher.

Click here to see screen images or click here to see the changes from 2.209.

[Derek]

>Admin wrote:
>What version are you installing?

I am installing the 2.212version on the 2.014version.

>It is always a good idea to use the Hoster installation program >to FIRST, remove the prior version (we save all your registration >data),
>SECOND, run it a second time to install the new version.

I didn't realize I had to unistall the original version since this is an upgrade and not a full version or is it. I try unistalling the whole program and just install the 2.212 version.

[Derek]

I unistalled it and reinstalled and everything is working good again.

[MTUSUPPORT]

This problem is caused by the Old Bucket.mdb database not being upgraded when installing any version after 2.014. This will be fixed in Hoster 2.213.

For now, if you get the Error, go to the C:\Program Files\Micro Technology Unlimited\Hoster\Databases Folder and delete the Bucket.mdb file. Then Run the Hoster Installation again and Select Modify or Repair. This should then upgrade you to the New bucket.mdb database, which will then fix this error.

The new Version of Hoster 2.213 will fix this problem. It will automatically delete the old bucket.mdb file and then you can run Upgrade and it will then put the new file into your system.