Hoster Upgrade 432.03

[Tela Harbold]

When I open Hoster I get the following message:

A new version is available as a free upgrade for you
Version 432.03 is now available, with these changes:
* The Import database has 407,116 DiscID-Track definitions.
PLEASE... if you upgrade between Monday-Friday, 10:00AM - 4:00PM EST we can help you.
Do NOT upgrade if you have a show within 3 days to insure you have time to get it running in the
event of any computer problems.
If you have not upgraded in 12 months, this upgrade is 70% discounted to $69.99.

At the bottom of the message are tabs for "Tell Me More", "Download Now" and "No, Thanks".

With the reg code on this computer I HAVE purchased an upgrade in the last twelve months. When I click on download, I save the upgrade and then run it. I choose to upgrade not remove. The install goes fine until it sends information to MTU. At this point it tells me that I already have Hoster installed on two computers. I am running this as an upgrade what could be stopping it? The reg code for this Hoster set up is installed on two computers but this IS one of those computers! Any suggestions before I contact MTU with a support tickets?

[ddouglass]

That kind of problem will need to be corrected by MTU. So go ahead and send in the support ticket.

[Tela Harbold]

Thanks! Will do.

[admin]

1. What are the last 5 characters of the RegCode you are using to try and install?

2. What is the MTU CPU Name of the computer you are trying to install on?
Run any current MTU program, click the Help menu > About... command and the CPU Name you entered is displayed.

I see 7 CPU Names in your Registration records.

[Tela Harbold]

last 5 digits of the reg code is 00abc and the computer name is Karaoke. As for 7 computer names there are only two being used at this time. I purchased Hoster twice but I am currently only using the reg code that ends in 00abc which is the one that I bought the upgrade for. I have not upgraded my other reg code because I have not been using it. I have had computers to crash in the past and purchased new ones which is why there are so many computer names. I don't even remember the names of the computers I used my other reg code on I no longer have them only the two I am using this reg code on.

[admin]

Originally Posted by Tela Harbold

last 5 digits of the reg code is 00abc and the computer name is Karaoke. As for 7 computer names there are only two being used at this time. I purchased Hoster twice but I am currently only using the reg code that ends in 00abc which is the one that I bought the upgrade for. I have not upgraded my other reg code because I have not been using it. I have had computers to crash in the past and purchased new ones which is why there are so many computer names. I don't even remember the names of the computers I used my other reg code on I no longer have them only the two I am using this reg code on.

Tela, I see no reason that you cannot do an UPGRADE with that RegCode on the CPU named "Karaoke". Version 432.11 is installed, but should allow upgrading. Please try to install again and post here what happens.

I'll have to let MTUSUPPORT handle this tomorrow morning. I'm sending him a link to this Thread. Can I assume you submitted a Ticket also? If not, please do so.

There could be a problem with our web script that registers Hoster. It will take a programmer to solve this problem, but we will solve it by noon tomorrow, or we will clear your RegRecord so you can install 432.03. We'll know what is wrong by then.

I am sorry this has happened to you, but as we are approaching releasing Hoster 5.00, we want to make sure EVERYTHING is working correctly.