Need to get in touch with MTU to transfer Hoster on computers

[kenpattx]

Bryan, My newer computer failed, and I need your help desperately in transfering one of my Hoster programs (I have 2) onto a new computer. My email address has changed ken Pat Mccracken TEXAS

[ddouglass]

You need to submit a Support Email from the main website (MTU.com) Support page to get a ticket opened. They will not see this here immediately.
To change your email address you need to log into your store account with your old email address and password. There you can change your email address.

[ddouglass]

Originally Posted by kenpattx

Bryan, My newer computer failed, and I need your help desperately in transfering one of my Hoster programs (I have 2) onto a new computer. My email address has changed to kenpat1@windstream.net ken Pat Mccracken TEXAS

What version of Hoster are you using?
What failed on the computer?
If you can give us some more detail we may be able to help you get the computer going again.

[admin]

Originally Posted by kenpattx

Bryan, My newer computer failed, and I need your help desperately in transfering one of my Hoster programs (I have 2) onto a new computer. My email address has changed ken Pat Mccracken TEXAS

I upgraded your MTU Account to your new email (and deleted it here to block spamming).

You have Hoster 3.303... way back. We can't clear your records because they don't exist in our database... too old for our current support scripts.

You need to upgrade for $69.99 to 4.06 which includes 3.40 that is identical to 3.321a. You can read about the differences from your version at: http://www.mtu.com/upgrades/hoster.htm

Version 4.06 allows you to remove it from a computer and move it to another one without MTU's help.

Originally Posted by ddouglass

What version of Hoster are you using?
What failed on the computer?
If you can give us some more detail we may be able to help you get the computer going again.

Dale is a great resource who might be able to help get your old system running.

[kenpattx]

Dale thanks for trying to help.. see hoster help "extended monitor problem"
10-26-08

[ddouglass]

Ken, where in Texas are you located?

[kenpattx]

Dale, we live near Buffalo, which is on I-45 halfway between Houston and Dallas...We got the information from a laptop repair company that our problem is either the ports or video card...and in either case, they are soldered on the motherboard and we would have to replace the motherboard. I don't know why Bryan said we were running Hoster 3.03....I looked on the computer that failed and it is running 3.314 and that it was created May 24, 2006 at 2:31pm and also modified on Feb 9,2007. We downloaded onto a hard drive upgrades 3.315 and 3.316 which I don't think we ever added them to the computer but it is still in our hard drive. Could it be that he looked at the Hoster program which we bought on the Shuttle from MTU..We purchased the MTU laptop..(Prostar computer) with Hoster installed in Feb 2003, we purchased the Shuttle with the second Hoster program in late 2003.We have paid for two Hoster programs, two MTU computers,not to mention the upgrades which I never kept track of. We also have purchased the Suite (all 4 programs) & I don't remember how many upgrades to those.We reccommended MTU to several friends/associates, at least three of them purchased Programs and two purchased Laptops also. I just got informed by MTU that I can't move my program to the new computer which I purchased yesterday (XP) and that I have to purchase the 4.0 program which everybody is so unhappy with and having so much trouble getting it to run. I really want something that works, and the program that I have been running works. Do you know anything that will help us.
Pat