Question for Admin or MTU SUPPORT

[Wallymeister]

My friend purchased MTU built rack mount computer a few years back. Well recently it quit working. Would not show anything on monitor through boot sequence. I told him to take it to Best Buy Geek Squad because I thought it might be Video card but wasn't for sure.

He took it to them and they diagnosed bad video card and installed new NVIDIA G-Force card. They said it's fixed and he picks it up and calls me and says that his 2nd monitor isn't working. So I check it out and sure enough the card that's in there is dual monitor capable but Display Properties doesn't show and Themes, Desktop, Screensaver, Appearance, or Settings tabs. Just I think a General tab only. So he takes it back to Geek Squad and they have the computer for over a week and they reformat the hard drive and re-install Windows and they are still scratching their heads and are now saying something about the way the hardware is configured something isn't compatible with the new card. I know that the motherboards display properties are overriding the installed graphics card, but no one can seem to understand why. Now they are wanting to charge him another ridiculous fee.

My question is this, "Is there something special about this computer hardware's configuration that would be helpful to know in trying to get this problem fixed." Any help at all would be appreciated.

My fiends name is L. Lankster so you can look up his file.

Thanks,
Wallymeister

[Beavis]

The Dork Squad probably just put the card in and said let windows install the software rather than going to the website and getting the latest drivers.

[marklwood]

I see what you are doing. You are trying to take over his business by sending him to Geek Squad, thereby disabling his computer so you can take over his gigs......Just kidding.

Is the second display plugged in when you boot the computer? It should also show the boot sequence. If it doesn't show anything check the bios. When you boot it will say press F10 or some other key to go in to bios. From there you can disable on-board video and/or select the Nvidia card. After that, make sure to check the hardware settings in my computer, then hardware. Look for a yellow exclamation point to see if the driver was installed properly. If not, did the card come with a CD? Try re-installing the drivers. Then get online and look for updated drivers. Then you should see the Nvidia style properties when you right click on the dektop and select properties. From there you can set the dual display as extended desktop.

[ddouglass]

Nvidia has a software program that comes with the cards that has to be setup for the dual screen mode, otherwise Windows won't see it.
Second trip to Geek Squad may have screwed it up good if they reloaded everything. My bet is they didn't do any of the updates either.

[capnvic]

Originally Posted by ddouglass

Nvidia has a software program that comes with the cards that has to be setup for the dual screen mode, otherwise Windows won't see it.
Second trip to Geek Squad may have screwed it up good if they reloaded everything. My bet is they didn't do any of the updates either.

It is most unfortunate that the computer was taken to the Gak@!Squad, would have saved your friend the time and effort had he contacted the forum first.

[Wallymeister]

Originally posted by capnvic
It is most unfortunate that the computer was taken to the Gak@!Squad, would have saved your friend the time and effort had he contacted the forum first.

My friend will never get on the forums, for he would not understand anything in this forum. He has the computer and knows how to input songs from cdg discs and operate Hoster software and that is the extent of his computer savvy. He doesn't run any shows to speak of. Every once in a great while he might run a show for reletives wedding or something like that. Otherwise it's just for personal fun and enjoyment.

You criticize it being taken to Geek Squd but you offer no suggestions of what the problem might be. However, everyone else that has posted has some constructive comments or insight.

Wallymeister