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#1
April 22nd, 2009, 01:23 PM
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Long wait time to reset Microstudio
I am rying to re-install Microstudio 4.06, but when I try, it says It's already installed on two computers, which is not correct. I submitted a support ticket four days ago, but I've not heard back. Isn't that a long waiting time?
 Bill 
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#2
April 22nd, 2009, 01:34 PM
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What did you change on the computer?
Were you able to uninstall Microstudio prior to making the changes? Or is this just a re-install of Microstudio? Did you receive an automatic email response after submitting your ticket?
__________________
Dale Douglass 2nd Generation Karaoke I am not a member of the MTU Staff.
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#3
April 22nd, 2009, 02:00 PM
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Resonse to your question on Microstudio
I needed to re-format my hard drive. I didn't unistall Microstudio before re-formatting. Am I always supposed to do that? And yes, I did receive an automatatic response to my request. That was on Saurday. Since this is now the following Wednesday, I thought I should have heard back.
Thanks for any help that you could give me. Mr.Bill
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#4
April 22nd, 2009, 02:24 PM
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In that automatic response should be a ticket number and a link to check the status of the ticket.
Since you sent it on Staurday, then two of the 4 days it has sat in the in box for support, because MTU does not work on weekends. Depending on how many tickets are submitted over the weekend then 2 days is not really a lengthy time. If they haven't responded by the end of the week, then let me know and I will check on it. If you had uninstalled it before reformatting the drive, then you would have been able to re-install imediately afterward. MTU has changed all their programs to allow you to un-install it on-line and re-install it on a different computer (or reformated one which is recognized as a different computer. So yes if possible always un-install any MTU programs before you make changes to a computer, either physical components or operating system (not including upgrades).
__________________
Dale Douglass 2nd Generation Karaoke I am not a member of the MTU Staff.
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#5
April 23rd, 2009, 11:40 PM
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you should upgrade to Version 4.20. It allows you to remove and re-install on a new computer without needing MTU.
Just reformatting and reinstallinng Windows won't prevent installing Microstudio on the same computer. Is that ALL you did? If so, we may have a problem to track down. 
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#6
April 24th, 2009, 07:00 AM
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Admin
This is a microstudio thread.  Roy.
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