Vogone 3106setup.exe

[hugo2]

I received e-mail this date, from MTU, for free upgraded to Vogone 3106.
I still need the registration code. Do you have my e-mail address, or do I need to show it here?

[klcox-BAD]

The following information can be found at http://www.mtu.com/support/customer-support.htm. If you are still unable to clear this up, follow the directions to submit a support ticket.


Your Registration Codes Are In Your Store Account

1. Go to your Store Account at http://www.mtu.com/catalog/index.php.
2. Log-in with your email address and Password. If you don't remember your Password, click the Sign In button anyway. In the page that appears, click the Password Forgotten? Click here. link. This will CHANGE your password for your security (we cannot see your Password as it is encrypted), and will immediately email you the new password. Wait for this email, looking in your Span or Junk folder if it does not appear immediately. Without this, you cannot get into your Account. If you don't receive the email, please don't ask us. There is nothing we can do. Contact your Email Service Provider and have them put "@mtu.com" in their APPROVED LIST so you will receive our Store email's. You can click the Password Forgotten? Click here. link again and it will change your Password and send it again.
3. In the left column, click Show My Orders.
4. Find the order number for the software you need your Registration Code for.
5. Click the VIEW button beside the order. If you don't remember the order number, click the VIEW button beside each order until you find it.
6. Once you find the order, scroll to the bottom to find your Registration Code.

[admin]

If you have bought version 3.1xx or later Vogone, you can download the 3.316 version free. In this case, as KLCox states above, your Registration Code is in your store under the order where your bought Vogone.

If you have never bought Vogone, then you received this email in error. You would need to purchase the full version.

If you have bought Vogone version 3.004 or prior, and did not receive an email with a discount coupon, then create a Support Ticket and give us who you are, the email you purchased with, and what version of Vogone you are running. We will send you the discount offer, good through July 31, 2007.

[Harmonee]

I just purchased a Vogone upgrade and received the confirmation, but when I logged in to download it, there are no download buttons or registration code so I have no way to download it. I got into my account, clicked on "View my Orders", clicked on the Vogone order I just placed and the information is there, but nothing to download. Please Help!

[ddouglass]

You should receive an email with your confirmation and link to download the program. I am not sure whether it is automatic or manually sent as I haven't ordered in a while so don't know how long it takes.

If you don't get anything by tomorrow submit a support ticket.

[jgill]

I had the exact same set of curcumstances as Harmonee. I did receive an email with the purchase confirmation and link to download the program. I used the link and followed the instructions exactly to view the order. The problem is 1) there is no link to the download anywhere in the order, 2) there is no registration number noted on the order. Please Advise.

[ddouglass]

Submit a support ticket, but they don't work on the weekends so it may be Monday before they can fix it.

[jgill]

The download and registration number appeared today on the order, so that problem is fixed. I've downloaded and installed sucessfully. Now a new problem: The Vogone 3.106 display is larger than my screen (it continues off the edge). I'm unable to reduce the Vogone display to fit onto one screen. Monitor resolution is 1024 x 768 - which is the suggested res for my system. All other program displays fit, including the prior Vogone 2 version. Please Advise...thanks!

[rdnksnger]

This really stinks. I have never seen such a thing. Can you not speak to a real live person. I never would have bought this. I can't even get past registration. It's asking for a floopy disk, and my computer only has CD drives. What do I do?

[George]

Copied from the Vogone Product Description page. The line I bolded is self explanatory.

"Computer Requirements
A Windows/PC computer (not Apple/MAC) running Windows Vista, 2000+SR4, or XP (home/pro/media)+SR2 with .NET Framework v1.1 or higher NOT Windows 98SE, ME or NT, a 733MHz or faster processor (Celeron, Pentium 2,3,4 or AMD Duron or Athelon). Duo-core and Duo 2 core processor motherboards are proven and MTU ships these in our Laptops. System RAM: if Windows runs so will Vogone. Have at least 500MB of free hard drive space (~40MB/song). Internet connection or USB Memory Stick or Floppy Drive is required to install, but not to run. To import songs as WAV files and write vocal reduced WAV files to a CDR disc, you will need Microstudio or an equivalent program, and an MTU or equivalent CD/DVD burner. You can install and run Vogone Lite on one computer, and the Full version can install on a second.

NOTE: Version 3.102 or higher requires at least a 733MHz processor to play and adjust while you listen. However, it will export a vocal reduced file to the hard drive with any speed Pentium class computer."

[ddouglass]

Originally Posted by rdnksnger

This really stinks. I have never seen such a thing. Can you not speak to a real live person. I never would have bought this. I can't even get past registration. It's asking for a floopy disk, and my computer only has CD drives. What do I do?

Consider that there are only 3 or 4 people at MTU, how would they get anything done if they spend all their time on the phone. You would be very surprised at the number of small companies that don't give out their phone numbers for exactly the same reason.
I don't know whether your problem is with Vogone or another MTU program but George is correct for all programs. You must have either an Internet connection, a USB flash drive or a floppy drive to install any MTU program. This is needed ti register the installation with MTU to prevent additional installations beyond those allotted.
Just as an FYI it would be a great help if you not tag your problem/question to the end of anothers thread unless it is exactly the same. Better to start a new thread. Also, be sure you are adding your thread to the correct program Help forum.

[admin]

Originally Posted by rdnksnger

This really stinks. I have never seen such a thing. Can you not speak to a real live person. I never would have bought this. I can't even get past registration. It's asking for a floopy disk, and my computer only has CD drives. What do I do?

Read this FAQ page that answers your question on-line. If you will spend a little bit of time reading our Support page, you will find out how to get help.

You're posting in the Forums is a great start, and you are getting help.

There is a RULE OF THE UNIVERSE: Cheap - Fast - Good... pick any 2.

MTU products are Cheap and Good. If you demand Fast, then either change your expectations, or request a refund within your 14 day period and we will be glad to respond.

NO ONE in the Karaoke software industry provides FREE TELEPHONE support. The last time I called Microsoft Help... to report a bug and how to duplicate it... I waited 48 minutes for someone to answer (not an 800 number either), then I knew far more that the person who answered. That was in 2001, and I've never called again, but use Windows, Excel, Word, Access daily. It ain't what I'd like either, but that's reality today.

[jgill]

Figured out the resolution problem - pass it on in case it happens to someone else.
Went into Control Panel / Display / Settings Tab - where you set the resolution (I left the resolution set at 1024x768). Clicked on the "Advanced" button, then selected the "General" Tab. There is a DPI dropdown selection. Mine was set at "Large Size (120 DPI)". I changed it to "Normal Size (96 DPI)" - and the problem was solved.

[admin]

Originally Posted by jgill

Figured out the resolution problem - pass it on in case it happens to someone else.
Went into Control Panel / Display / Settings Tab - where you set the resolution (I left the resolution set at 1024x768). Clicked on the "Advanced" button, then selected the "General" Tab. There is a DPI dropdown selection. Mine was set at "Large Size (120 DPI)". I changed it to "Normal Size (96 DPI)" - and the problem was solved.

Great diagnostic work jgill!

We will publish this as a FAQ for others to find.

[George]

Originally Posted by admin

Great diagnostic work jgill!

We will publish this as a FAQ for others to find.

ADMIN

Much simpler to get there by right clicking any blank spot on the desktop and selecting PROPERTIES.

You might mention in the FAQ it will not solve the problem for anyone using 800x600, already at NORMAL(96dpi). Vogone 3xxx is designed to function at a higher resolution, which is compatible with the newer pc's. Those folks using 800x600 will have to go to 1024x768 while using Vogone 3.xxx.